Customer Service Representative

Kleysen Group Ltd.; Oak Bluff; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Educational Assistance

Employee Assistance Plan

Life Insurance and AD&D

Profit Share Program

Free parking

Social Club – Mix fun with work!

Job summary

Kleysen Group Ltd. in Winnipeg is seeking a full-time Customer Service Representative (CSR) to support the Intermodal Business Unit in a fast-paced office environment.

You will receive and enter orders, coordinate with Driver Service Representatives, monitor customer activity, and report weekly sales and activities to management. The role requires 2–3 years of operations or customer service experience and strong communication skills.

Qualifications

• 2-3 years experience in operations or customer service.
• Strong verbal & written communication skills.
• Ability to problem solve & influence outcomes.
• Excellent time management and organizational skills.

Responsibilities

• Receive and enter customer orders and follow up with rail service providers.
• Maintain and monitor customer accounts and activity.
• Identify new accounts and report weekly sales and activities to management.
• Coordinate with Driver Service Representatives to meet customer specifications.

Skills

Customer service

Team work

Communication

Problem solving

Time management

MS Office

TruckMate (TMW)

Attention to detail

Tools

TruckMate (TMW)

MS Office (Outlook, Excel, Word)

Job description

We are currently seeking to fill a full-time Customer Service Representative (CSR)role inour Intermodal Business Unit Customer Service team in Winnipeg.

Working within a team environment, the CSR will provide day to day support to customers and work closely with Driver Service Representatives (DSRs) to ensure customer specifications are met. Communicating with customers to receive and enter orders as well as following up with rail service providers to check the status on orders. The CSR will also work to maintain customer accounts, including monitoring customer activity, documenting any issues, identifying new accounts, reporting weekly sales and activities to management etc. A full description of this position will be discussed with qualified candidates at an interview.

The hours of work are Monday to Friday 8:00 am to 5:00 pm in the office.

This role requires an individual keenly interested in a transportation career with the following:

• Experience in operations and/or customer service (2-3 years)
• Strong people skills working within a team environment
• Exceptional verbal & written communication skills to develop a long-term relationship with our customers by gathering details of the customers’ business, identifying opportunities and reviewing commercial contracts
• Ability to problem solve & influence outcomes
• Excellent time management and organizational skills in handling volume of work, changing demands and various sources of information
• Proficient use of MS Office programs such as Outlook, Excel and Word
• Experience with TruckMate (TMW) an asset
• Attention to details and information to ensure accuracy and transfer information to affected team members
• Strong commitment to customer service to monitor status of key accounts and respond to issues after hours.

*we are located outside of public transportation in Oak Bluff, the successful candidate will need to have reliable transportation to attend work each day.

Why choose Kleysen?

We provide a competitive salary based on skills and experience, and a full range of benefits including:

• Educational Assistance
• Employee Assistance Plan
• Life Insurance and AD&D
• Profit Share Program
• Free parking
• Social Club – Mix fun with work!

More about us:

Kleysen is one of the 40+ companies that make up the Mullen Group. We are forever growing, and we are always looking for new skilled employees to add to our team. Our business is driven by the passion, trust, and loyalty that our employees foster with each other and our vision. Other locations include Edmonton AB, Calgary, AB, Saskatoon, SK & Esterhazy, SK!!

*Kleysen is an equal opportunity employer, and we thank all candidates in advance for their interest in our company however only those selected for an interview will be contacted.*