Customer Service Specialist

Kleysen Group Ltd; Calgary; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Assistance Plan

Educational Assistance

Life Insurance and AD&D

Profit Share Program

Free parking

Social Club – Mix fun with work!

Job summary

A leading transportation solution provider in Calgary is seeking a Full-Time Customer Service Specialist. The role involves managing customer relationships, coordinating logistics, and contributing to key projects. The ideal candidate will have strong coordination and communication skills, and experience in transportation or logistics. Competitive salary and a comprehensive benefits package are offered, including educational assistance and profit sharing.

Qualifications

• Strong coordination skills with multiple stakeholders.
• Customer service experience in high-volume environments.
• Experience and accuracy with data entry.
• Proficient in Microsoft Office applications.
• Able to manage competing priorities in a fast-paced environment.
• Excellent communication with internal and external stakeholders.

Responsibilities

• Coordinate inbound and outbound deliveries with railways.
• Manage a portfolio of customers and collaborate with stakeholders.
• Contribute to key projects and build customer relationships.
• Identify potential revenue opportunities through customer interaction.

Skills

Strong coordination skills

Customer service experience

Experience in Transportation or logistics

Data entry accuracy

Proficiency in Microsoft Office

Adaptability to new systems

Ability to manage competing priorities

Relationship building

Communication skills

Tools

Microsoft Office Suite

Excel

Word

Outlook

Job description

Overview

We are currently seeking to fill a Full-Time Customer Service Specialist role in our Distribution Services business unit in Calgary, AB. Reporting to the Manager, Customer Services, the Customer Service Specialist (CSS) will manage a portfolio of customers and collaborate with internal stakeholders to deliver timely and efficient transload and transportation solutions. The CSS will also contribute to key projects, coordinate transportation, and provide regular updates to the team, while building strong relationships with customers and gaining a deep understanding of their needs. In addition, the CSS will coordinate inbound and outbound deliveries with railways, as well as with our Dispatch and Operations teams. By leveraging their customer relationships, the CSS will help identify new revenue opportunities and communicate them to our Supply Chain team.

This position will be working a Monday – Friday shift from 8:00 am – 5:00 pm.

Responsibilities

• Coordinate inbound and outbound deliveries with railways and with Dispatch and Operations teams.
• Manage a portfolio of customers and collaborate with internal stakeholders to deliver timely transload and transportation solutions.
• Contribute to key projects, provide regular updates to the team, and build strong customer relationships.
• Identify potential revenue opportunities through customer relationships and communicate them to the Supply Chain team.

Qualifications

• Strong coordination skills with multiple stakeholders to ensure smooth operations and communication across departments
• Customer service experience in high-volume, high-accountability environments
• Experience in Transportation, rail, logistics or similar environments preferred
• Experience and accuracy with data entry
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Comfortable learning and adapting to new systems
• Ability to manage competing priorities in a fast paced, detail focused environment
• Able to build and maintain relationships with both internal and external stakeholders
• Highly developed communication skills

Why choose Kleysen?

We provide a competitive salary based on skills and experience, and a full range of benefits including:

• Employee Assistance Plan
• Educational Assistance
• Life Insurance and AD&D
• Profit Share Program
• Free parking
• Social Club – Mix fun with work!

More about us

Kleysen has been a transportation solution provider for over 90 years. Kleysen is also one of over 40 companies that make up the Mullen Group. We are forever growing, and we are always looking for new skilled employees to add to our team. Our business is driven by the passion, trust, and loyalty that our employees foster with each other and our vision. Other locations include Winnipeg, Calgary, Edmonton, Saskatoon, & Esterhazy, SK!

We are not collecting applications on LinkedIn. Please apply online at www.kleysen.com/jobs or email your resume and cover letter to [e-mail].

We are an equal opportunity employer and we thank all candidates in advance for their interest in our company; however only those selected for an interview will be contacted.