Customer Service Representative

G&M Oil Company Inc.; New Westminster; On-site; CAD 21,000 - 30,000; Full time

Job summary

G&M Oil Company Inc. in New Westminster is seeking a customer-focused retail associate to join our team. You will help customers, process sales, and maintain a clean, safe store environment.

The role requires basic math, English communication, and the ability to multitask. You will handle cash, operate the POS, check IDs for restricted items, stock shelves, and assist with food prep and daily store duties as directed.

Qualifications

• High school diploma or GED is required.
• Competent with PDI Enterprise POS.
• Excellent customer service skills.
• Strong interpersonal skills.
• Able to learn tasks quickly with minimal supervision.
• Basic math skills.
• Food Handler's Permit if required by store county.
• Able to communicate in English, written and spoken.
• Open availability to work all shifts across district stores.

Responsibilities

• Preserve the safety of employees and customers in the work location.
• Conduct sales transactions accurately and quickly.
• Enter all transactions into the register and accept payments.
• Operate POS cash register and fuel console; handle money and payments.
• Perform service transactions per company policy (credit cards, coupons, etc.).
• Check identification for restricted products (alcohol, tobacco, lottery).
• Participate in sales promotions and campaigns; practice suggestive selling.
• Maintain neat personal appearance and wear uniform and name tag.

Skills

Customer service

English communication

Cash handling

Team player

Basic math

Computer skills

Open availability

Education

High school diploma or GED

Tools

PDI Enterprise POS

Job description

Summary This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management Someone who has the ability to multitask and is comfortable working as part of a team to create an overall friendly safe and clean environment for both customers and employees

Essential Duties & Responsibilities

• Take measures to preserve the safety of employees and all others in the work location
• Conduct sales transactions accurately and quickly
• Enter all transactions into the register accept payments and account for all funds
• Operate POS cash register and fuel console precisely and accurately handle money and other types of payment received for product sold
• Perform the following service transactions in accordance with company policy credit card transactions manufacturer coupon redemption vendor check in alcohol tobacco and lottery sales and fast food sales
• Check identification for alcohol tobacco and lottery products according to company policy
• Actively participate in all sales promotions and other campaigns
• Practice suggestive selling and build customer relations
• Be aware of sales goals and performance against those goals
• Review and adhere to all city county state and federal laws affecting store operations
• Maintain a neat personal appearance and wear company uniform and name tag at all times
• Preparation of hot food items in accordance with current procedures as designated by Store Manager This may include preparing food maintaining condiment bar monitoring fresh food availability and other duties assigned by the Store Manager
• Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt as well as ensuring that all equipment is in working condition
• Maintain a neat and clean store inside and out
• Sweep floors and spot mop as well as clean mop water as needed and before changing shifts
• Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside watertrash when needed
• Ensure restroom is spot checked often and restocked when needed
• Perform regular cleaning of counter surfaces store equipment trash inside and out floors and all other duties as assigned by Store Manager while using appropriate cleaningsafety equipment
• Front Face Cooler and Hydrazone as well as dust merchandise
• Clean all station windows
• Straighten and organize backroom supplies and equipment as needed
• Receive product deliveries from vendors move sort and stack cases using proper lift techniques
• Stock shelves with new merchandise this includes Front face cooler Hydrazone and entire store as needed
• Wipe down all counters food warmers microwaves and keep all trays clean No liquidRe stock merchandise as needed to ensure no holes or sparse shelves
• Conduct daily inspections of perishable products to check code dates freshness and proper rotation
• Perform regular cleaning of counter surfaces store equipment empty trash and check restrooms as needed
• Follow company policy on robberyviolence prevention and safety
• Review and adhere to store safetyemergency procedures critical telephone numbers and incident reporting forms and protocol eg MySupport Participate in all store sales building customer service and team building activities
• When working the night shift as 3rd shift clean drains sweep and mop entire floor as well as clean mop water as needed and before changing shifts
• No matter the shift an employee must be prepared to perform all other duties as assigned by Store Manager

QualificationsRequirements

• A high school diploma or GED equivalent
• Excellent computer skills competency in PDI Enterprise POS evaluation required
• Excellent customer service skills
• Excellent interpersonal skills
• Ability to learn simple tasks quickly and work with little or no supervision
• Basic math skills
• Food Handlers Permit if required by storecounty
• Ability to communicate verbally and in writing in English
• Have open availability to work all shifts as needed at home store and other stores within district when the need arises

Physical Demands & Work Environment

Work is performed in a Retail environment Must be able to stand andor walk for entire shift Ability to lift andor carry up to 50 pounds from ground to waist level Ability to bend at waist with some twisting during workday Ability to work with arms bent all day Ability to stoop kneel andor crouch while working Ability to push and pull with arms up to a force of 20 pounds ie utilizing a hand truck Ability to grasp reach and manipulate objects with hands throughout workday; requires hand eye coordination and may require bilateral coordination of hands