Customer Service Associate

DOLLAR TREE STORES CANADA, INC.; Calgary; On-site; CAD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, pharmacy, dental, and vision insurance

Retirement plans

Educational Assistance

Employee Assistance Program

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate in Calgary, Alberta to join our team. The right candidate will assist customers, manage cash transactions, and maintain store cleanliness while ensuring a positive shopping experience.

Ideal candidates will have preferred experience in a customer service role within retail or similar environments. Excellent communication, problem-solving, and organizational skills are essential for success in this active role. We also offer a variety of benefits including medical and dental insurance.

Qualifications

• Preferred previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment.
• Ability to lift between 30 and 50 lbs. and perform physical tasks frequently.
• Excellent customer service and relationship management skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep store stocked and recover merchandise.
• Help unload trucks and stock replenishment.
• Ensure a positive, safe, and respectful environment.
• Maintain cleanliness throughout the store.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Education

High school diploma or equivalent

Job description

Customer Service Associate

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee Assistance Program, Retirement plans, Educational Assistance, and much more!

Equal Employment Opportunity

We are an equal‑opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and making all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. This job description is not a contract of employment and may be modified to meet evolving business needs.