Customer Service Representative

Armour Transportation Systems; Moncton; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance operational excellence and customer experience. This role involves collaborating with diverse teams to optimize freight movement and ensure accurate reporting. The ideal candidate will possess exceptional time management and analytical skills, thrive in a fast-paced environment, and be adept at communication and conflict resolution. Join a dynamic team that values your contributions and offers opportunities for growth in a supportive work environment.

Qualifications

• Exceptional time management skills in a fast-paced environment.
• Strong analytical and decision-making abilities.

Responsibilities

• Partner with teams to optimize equipment and freight movement.
• Ensure timely and accurate performance reporting.

Skills

Time Management

Analytical Skills

Effective Communication

Leadership Skills

Conflict Resolution

Knowledge of Transportation Industry

Tools

TruckMate System

Microsoft Office Suite

Job description

Join our Team Today!

Armour Transportation Systems is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies and a Top Fleet Employer.

Founded in the early 1930s, Armour Transportation Systems has grown to be one of the largest trucking carriers in Canada, with 26 terminals, 4,000 pieces of equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members.

Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions.

Armour Transportation Systems is currently seeking a Customer Service Representative in our Moncton, NB location.

Positions: 2

• 1 Full time
• 1 6-Month Contract
  
  

Position Overview

We are seeking a proactive and detail-oriented professional to join our team. In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement. You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience.

Key Responsibilities

• Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.
• Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.
• Schedule and confirm pick-up and delivery appointments.
• Conduct data entry with precision and attention to detail.
• Maintain and update customer portals to reflect current and accurate information.
• Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency.
• Continuously seek opportunities to enhance the customer experience.
  
  

Qualifications And Skills

Essential Competencies:

• Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment.
• Self-motivated with strong analytical and decision-making abilities.
• Effective communication and leadership skills, with the ability to inspire and guide teams.
• Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes.
• Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset.
  
  

Technical Proficiencies

• Familiarity with the TruckMate System is an advantage.
• Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel.
• Strong typing and general computer skills.
  
  

Working Environment

• Fast-paced, dynamic work environment
• High volumes of communication via email and phone.
  
  

Armour Transportation Systems has adopted Good Manufacturing Practices and a Quality Management Program to guide and improve our daily operations. All employees will be trained on these programs through our online training platform.

To apply, please submit your resume to this ad.

Employment Equity

Armour Transportation Systems is committed to the principles of employment equity. The purpose of employment equity is to ensure that no person is denied employment opportunities or benefits for reasons unrelated to ability.

Armour Transportation Systems welcomes applications from Indigenous peoples, African Canadians and other racially visible persons, persons with disabilities, and women in occupations or positions where they are underrepresented. If you are a member of one of these equity groups, you are encouraged to self-identify on your expression of interest for this position.

For candidates who require accommodation for disabilities through the application and hiring process, please contact us at [e-mail] or 506-857-0205 to access support.