Customer Service Representative

Reliable Automatic Sprinkler Co., Inc.; Mississauga; On-site; CAD 33,062 - 36,506; Full time

Job summary

A leading sprinkler company in Mississauga is seeking a Customer Service Representative to provide effective service for internal and external customers. Candidates should have an Associate's Degree and at least 2 years of customer service experience in the manufacturing or construction industry. The role includes processing orders, handling customer inquiries, and ensuring high levels of customer satisfaction. Competitive hourly compensation is offered.

Qualifications

• 2+ years of customer service experience in manufacturing or construction industry.
• Strong commitment to team environment and ability to work well with others.
• Understanding of pricing, terms, shipment, and taxes.

Responsibilities

• Communicates with customers via phone, email, fax.
• Processes customer orders, changes, and returns.
• Resolves customer complaints by investigating problems.

Skills

Communication skills

Interpersonal skills

Customer service skills

Time management

Problem-solving

Attention to detail

Education

Associate's Degree in Business or related field

Tools

Microsoft Office

Microsoft CRM Dynamics

AS400 software

Job description

Customer Service Representative – Reliable Automatic Sprinkler Co., Inc.

Location: Mississauga, Ontario, Canada

Department: Sales

Compensation: $24.00 - $26.50 / hour

Description

The Customer Service Representative provides effective customer service for all internal and external customers.

Key Responsibilities

• Communicates with customers via phone, email, fax, etc.
• Provides timely and accurate information regarding customer service orders, status, and product knowledge requests.
• Processes customer orders, changes, and returns.
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations.
• Works closely with the Operations Supervisor as directed.
• Reviews and maintains customer database to track account information, statuses, orders, and lead times.
• Provides timely feedback regarding service failures or customer concerns.
• Works closely with Sales Representatives on quotes, order status, etc.
• Promotes a safe workplace by performing all tasks safely and in compliance with rules, procedures, instructions, equipment, and personal protective equipment requirements; reports hazardous conditions to supervisor.
• Performs other duties as directed.

Skills, Knowledge & Expertise

• Associate's Degree in Business and/or related field.
• 2+ years of customer service experience in manufacturing or construction industry.
• Strong communication and interpersonal skills.
• Outstanding customer service skills.
• Excellent time management ability.
• Ability to handle adversity and conflict with successful outcomes.
• Outstanding attention to detail and accuracy.
• Strong commitment to team environment and ability to work well with others.
• Works systematically and logically to resolve problems.
• Understanding of common business practices related to pricing, terms, shipment, taxes, and payment for products/services.
• Knowledge of technical details of the company product.
• Proficient in computer data entry.
• Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 software.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other