Manufacturing Customer Support Specialist

Reliable Automatic Sprinkler Co., Inc.; Mississauga; On-site; CAD 33,062 - 36,506; Full time

Job summary

A leading sprinkler company in Mississauga is seeking a Customer Service Representative to provide effective service for internal and external customers. Candidates should have an Associate's Degree and at least 2 years of customer service experience in the manufacturing or construction industry. The role includes processing orders, handling customer inquiries, and ensuring high levels of customer satisfaction. Competitive hourly compensation is offered.

Qualifications

• 2+ years of customer service experience in manufacturing or construction industry.
• Strong commitment to team environment and ability to work well with others.
• Understanding of pricing, terms, shipment, and taxes.

Responsibilities

• Communicates with customers via phone, email, fax.
• Processes customer orders, changes, and returns.
• Resolves customer complaints by investigating problems.

Skills

Communication skills

Interpersonal skills

Customer service skills

Time management

Problem-solving

Attention to detail

Education

Associate's Degree in Business or related field

Tools

Microsoft Office

Microsoft CRM Dynamics

AS400 software

Job description

A leading sprinkler company in Mississauga is seeking a Customer Service Representative to provide effective service for internal and external customers. Candidates should have an Associate's Degree and at least 2 years of customer service experience in the manufacturing or construction industry. The role includes processing orders, handling customer inquiries, and ensuring high levels of customer satisfaction. Competitive hourly compensation is offered.