Customer Service Representative

Genuine Parts Company; Lively; On-site; CAD 31,000 - 40,000; Full time

Job summary

Motion Industries, a part of Genuine Parts Company, is seeking a Customer Service Representative to support order entry, inquiries, and order fulfillment. You will interact with customers by phone, email, and in person to process orders, provide quotes, and resolve issues while protecting profit margins.

The role emphasizes accuracy, reliability, and strong communication. A high school diploma or GED and up to three years of related experience are typical requirements, with a comprehensive

Qualifications

• Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influence Motion Industries' gross profit through negotiating sale price and purchase price within parameters.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and drive process improvements.
• Ensure inventory levels are appropriate by ordering items as needed.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Source products from branch inventory, distribution center inventory, or supplier inventory.
• Determine the most cost effective shipping method for orders.
• Partner with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare orders for shipment. Handle customer returns where needed.
• Perform other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Basic computer skills

Education

High school diploma or GED

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for

accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles


• order entry.


• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter


• sales).


• Influences Motion Industries' gross profit through negotiating the sale price and purchase


• price, within certain parameters.


• May adjust non-contract customer pricing to meet the demands of the customer based on


• competition, while maximizing the profit for Motion Industries.


• Builds customer relationships to drive repeat business by relating to the customer and


• drive process improvements.


• Orders items to ensure appropriate inventory levels are maintained for customers.


• May place orders without approval for orders up to $5,000 per line and $10,000 per


• purchase order.


• Responsible for sourcing products in branch inventory, distribution center inventory or


• supplier inventory.


• Determines the most cost effective shipping method for customer orders.


• Partners with Account Representatives to ensure customer satisfaction.


• Expedites backorders. May pull inventory and prepare order for shipment to customer.


• May handle customer returns.


• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.


• Strong communication skills including written, verbal, and listening.


• Ability to multi-task and time management skills required.


• Moderate computer skills, including information processing, communicating internally and


• externally via email, using business systems and searching capabilities to find products


• on the internet.


• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPENSATION

$22.50 - $29.00 (hourly)

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.