Customer Service Representative

Ontario Mutual Insurance Association; Jarvis; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

4 weeks annual vacation

Health and Dental

Pension Plan + more

Job summary

Nova Mutual in Jarvis, Ontario is seeking a Customer Service Representative to support Insurance Sales Agents by delivering exceptional service to policyholders and prospects. This hybrid role requires strong communication, problem-solving, and administrative skills to provide day-to-day support and maintain strong client relationships.

You will prepare quotes, process policy transactions, renewals, endorsements, and other servicing requests, while collaborating with Underwriting, Claims and

Qualifications

• 1-3 years of customer service or insurance industry experience.
• Active Property & Casualty Insurance license or willingness to obtain (RIBO or OTL).
• High School diploma or post-secondary education in Business, Insurance, or related field.

Responsibilities

• Serve as the primary support resource for Nova’s Insurance Agents by handling client inquiries via phone, email, and/or in-person.
• Prepare quotes, process policy transactions, endorsements, renewals, cancellations, and other policy servicing requests.
• Assist with new business submissions and ensure documentation is complete and accurate.
• Monitor and follow up on outstanding customer requests or policy-related tasks to ensure resolution.
• Maintain accurate customer and policy information within company systems.
• Assist with agency marketing efforts via outbound communications.
• Collaborate with team members across Underwriting, Claims and Finance to resolve inquiries efficiently.
• Support office operations through administrative tasks, record keeping, and general office management.

Skills

Customer service

Communication

Organization

Problem-solving

Administrative skills

Education

High School diploma

Business/Insurance education

Tools

CRM systems

Job description

About Us

At Nova Mutual, we are shaping the future of mutual insurance in Ontario. Rooted in more than a century of community-minded service, we combine the strength of tradition with a forward-thinking approach, earning the trust of the members and communities we proudly serve.

We are guided not just by what we do, but why we do it. Our purpose is clear: to keep our promise – to protect our members and empower the partners who rely on us.

Guided by our purpose and our people, we’re building a future where care, community, and creativity drive every decision. Our team is passionate about making a real difference, shaping solutions that reflect the values of mutuality and trust that have defined us for generations. Here, every role matters because every promise we keep helps build a stronger, more resilient Ontario.

If you’re energized by impactful work and want to be part of a team shaping a trusted, modern mutual, you’ll feel right at home with us.

Position Overview

TheCustomer Service Representative(CSR) plays a critical role in supporting the operations of our Insurance Sales Agents by delivering exceptional service to policyholders and agency prospects. This position requires strong communication, problem-solving, and administrative skills to provide day-to-day support, strengthen client relationships, and ensure policyholders receive timely and accurate services. This is a hybrid position operating in-person from our Jarvis, Ontario office 3 days weekly.

Key Responsibilities

• Serve as the primary support resource for Nova’s Insurance Agents by handling client inquiries via phone, email, and/or in-person.
• Prepare quotes, process policy transactions, endorsements, renewals, cancellations, and other policy servicing requests.
• Assist with new business submissions and ensure documentation is complete and accurate.
• Monitor and follow up on outstanding customer requests or policy-related tasks to ensure resolution.
• Maintain accurate customer and policy information within company systems.
• Assist with agency marketing efforts via outbound communications.
• Collaborate with team members across Underwriting, Claims and Finance to resolve inquiries efficiently.
• Support office operations through administrative tasks, record keeping, and general office management.

Qualifications

• 1-3 years of customer service or insurance industry experience.
• Have an active Property & Casualty Insurance license or willing to obtain. (RIBO or OTL)
• High School diploma or post‑secondary education in Business, Insurance, or related field.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.Demonstrated ability to prioritize competing demands in a fast‑paced environment.
• Experience using insurance policy administration systems or CRM tools is an asset.

Why Join us

• Competitive compensation package including a base salary, commission opportunities and bonus incentives
• Additional benefits; 4 weeks annual vacation, Health and Dental, Pension Plan plus more
• Career growth opportunities within the insurance industry
• The chance to contribute to shaping the future of a modern mutual
• A workplace that values people, innovation, and community impact

Nova Mutual is an equal opportunity employer. Persons with disabilities requiring accommodation in the application process are to please reach out to us [e-mail]