Remote English Customer Service Agent

Answer Net; Charlottetown; Remote; CAD 22,000 - 25,000; Full time

Benefits offered by this job

Ongoing training

Virtual training

Paid time off

Medical benefits

Employee Assistance Program

RRSP options

Disability insurance

Career advancement

Job summary

AnswerNet is seeking a Remote English Customer Service Agent to handle inbound calls and emails from customers, performing in a fully digital work-from-home environment.

The role requires strong multitasking, fast learning, and a high school diploma. You will be expected to pass a background check, maintain PC-based skills, and meet daily performance targets while adhering to a flexible schedule.

Qualifications

• High school diploma or GED required.
• Ability to multitask in a fast-paced environment.
• Willingness to learn new technologies and adapt to remote work.
• Submit to and pass a criminal background check.
• Strong computer navigation skills and PC knowledge.
• Typing speed of at least 25 wpm.
• Quiet, distraction-free home workspace.

Responsibilities

• Answer inbound customer calls professionally and courteously.
• Support email inquiries and chatrooms.
• Provide accurate information about products and services.
• Document customer interactions in the system.
• Follow procedures and escalate complex issues when needed.
• Navigate multiple software platforms while working quickly in a fully digital environment.
• Meet daily performance metrics and call handling targets.

Skills

Fast multitasking

Typing speed 25 wpm

Tech-savvy

Fast learner

Criminal background check

Strong PC skills

Education

High school diploma or GED

Tools

Windows 11

16 GB RAM

Intel Core i5 or higher

100 Mbps upload/30 Mbps download

Job description

REMOTE: English Customer Service Agent

Job Type: Full Time – Work from Home

Required Availability: Monday to Sunday, 8:00 am to 8:00 pm CST

Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE, and SK.

Salary: $17.00 Hourly

About AnswerNet

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.

Short Description

A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific groups Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry, our Customer Service Agents are responsible for delivering great customer service by managing inbound calls effectively and efficiently.

AnswerNet Offers Great Benefits

• Ongoing training and development to ensure your success
• Virtual paid training
• Paid time off
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short and Long-Term Disability options
• Internal career advancement opportunities

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:

• A high school diploma or GED
• Proficiency in fast-paced multitasking
• Eagerness to learn new technologies
• Submit to and pass a criminal background check
• Strong computer navigation skills and PC knowledge
• Minimum typing speed of 25wpm
• A quiet, distraction-free environment to work from in your home
• PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks, and tablets are not compatible), 16 GB RAM, Intel Core i5 processor or higher, 250 GB SSD
• High-speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 Mbps and 30 Mbps Download speeds
• Preference to 2 monitors or 1 large screen
• Noise-canceling USB-connected Headset
• Webcam
• Smartphone

Key Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Support email inquiries and chatrooms.
• Provide timely and accurate information regarding products and services.
• Document customer interactions and feedback in the system.
• Follow company procedures and **escalate** complex issues when necessary.
• The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
• Meet daily performance metrics and call handling targets.