Customer Service Representative

Talentify; Grand Rapids; On-site; CAD 36,000 - 48,000; Full time

Job summary

Amynta Group in Canada is seeking a Customer Service Representative to handle incoming calls, assist callers about programs, and resolve inquiries with accuracy and courtesy. You will document all customer interactions in our CRM and maintain knowledge of products and promotions to provide informed responses.

The role requires at least 1 year of office experience, a High School Diploma or GED, and strong English communication.

Qualifications

• 1 year minimum office experience (Required)
• 2+ year's minimum office experience (Preferred)
• High School Diploma or GED (Required)
• Working knowledge of Microsoft Office (Required)

Responsibilities

• Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions.
• Handles our customers’ first report of claims
• Maintains a continual working knowledge of our client’s products, services and promotions.
• Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures.
• Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues.
• Researches, responds to and resolves customer issues in a timely fashion.
• Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner.
• Documents all customer information, communications and sales in CRM system.

Skills

English fluency

Attention to detail

Reading & interpretation

Maturity

Time management

Interpersonal skills

Professional appearance

Shift flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About this job

We’re thrilled that you are interested in joining us here at the Amynta Group!

The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our call center. The Customer Service Representative is responsible for assisting callers regarding the company’s programs

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions.
• Handles our customers’ first report of claims
• Maintains a continual working knowledge of our client’s products, services and promotions.
• Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures.
• Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues.
• Researches, responds to and resolves customer issues in a timely fashion.
• Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner.
• Documents all customer information, communications and sales in CRM system.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• 1 year minimum office experience (Required)
• 2+ year's minimum office experience (Preferred)
• High School Diploma or GED (Required)
• Working knowledge of Microsoft Office (Required)

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

• Mastery of the English language, both written and verbal.
• Strong attention to detail, is dependable and follows through.
• Ability to read and interpret information.
• High level of maturity to handle sensitive and confidential situations.
• Mastery of the English language, both written and verbal.
• Strong attention to detail, is dependable and follows through.
• Ability to read and interpret information.
• High level of maturity to handle sensitive and confidential situations.
• Strong work ethic and excellent time management skills.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Willingness to maintain a professional appearance and provide a positive company image.
• Willingness to work non-traditional shifts which meet the needs of the team and company.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.