Bilingual Mechanical Adjuster

Amynta Group; Vaughan; On-site; CAD 60,000 - 90,000; Full time

Job summary

Amynta Group seeks a Bilingual Mechanical Claims Adjuster in Vaughan, Ontario to appraise losses on mechanical auto claims. You will audit claims, review warranty contracts, and determine coverage using part and labour pricing data.

You will coordinate with dealers, authorize repairs and rentals after procedures, and communicate decisions promptly while meeting productivity metrics. Fluent French and English are required.

Qualifications

• Minimum of 5 years automotive mechanical repair experience.
• Fully bilingual in French and English (written and spoken).
• Excellent written and verbal communication and negotiation skills.
• Automotive Service Technician license preferred but not mandatory.
• Intermediate computer skills including MS Word, Excel and Outlook.
• Familiarity with Alldata and Mitchell Pro Demand.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions.
• Ability to read, analyze, and interpret general business correspondence and technical procedures.
• Ability to work independently and in a team environment.
• Ability to travel to the office from time to time.

Responsibilities

• Review warranty contract information including previous notes and claims to determine coverage.
• Take repair facility calls regarding claim submissions, questions or concerns.
• Determine failure, procedures, pricing for parts and labour.
• Determine whether an independent inspection is required.
• Determine preferred repair method based on pricing and remaining warranty.
• Verify parts prices for labour times via published time guides.
• Authorize repairs, towing, and rental cars after procedures.
• Assist dealers in handling unsettled claims by consulting with service personnel or customers.
• Provide timely and effective communication of decisions to claimants and team.
• Meet productivity objectives and adhere to service guidelines.
• Provide best-in-class customer service.

Skills

Bilingual in French and English

Excellent written and verbal comms

Independent and team capable

Education

Automotive Service Technician/Motor Vehicle Mechanics license (preferred)

Tools

MS Word

Excel

Outlook

Alldata

Mitchell Pro Demand

Job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

Position Summary

The Bilingual Mechanical Claims Adjuster is accountable for appraising and estimating loss and damage associated with mechanical automobile claims through auditing of submitted claims (electronic or paper), digital photos and attached estimates.

Position Functions

Review customer’s warranty contract information including previous notes and previous claims to determine if the new claim repairs are covered under the contract. Take repair facility calls regarding claim submissions, questions or concerns. Determine specific failure, procedures used to determine failure and discuss part and labour pricing. Determine whether an independent inspection is required. Determine preferred method of repair based on pricing and remaining warranty. Verify parts prices for labour times through nationally published labour time guides Authorize repairs, towing, and requested qualifying rental cars after all required procedures have been completed. Assist dealers in handling unsettled claims by consulting with service personnel or customers. Provide timely and effective communication of decisions to claimants and / or team. Meet productivity objectives set by the department in terms of average handle time, average first response time, service levels, and overall adherence to company service guidelines. Treat each customer encounter with best-in-class customer service.

Minimum Qualifications

• Minimum of 5 years of automotive mechanical repair experience is preferred.
• Fully bilingual in both French and English (written and spoken).
• Excellent written and verbal communication and negotiation skills.
• Automotive Service Technician/Motor Vehicle Mechanics license preferred but not mandatory.
• Intermediate computer skills including: MS Word, Excel and Outlook.
• Familiarity with nationally published labour time electronic guides such as Alldata and Mitchell Pro Demand.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions.
• Ability to read, analyze, and interpret general business correspondence and technical procedures.
• Ability to work independently and in a team environment.
• Ability to travel to the office from time to time.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

About Us

Amynta Group is a premier insurance services company with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. An independent, customer-centered and underwriting-focused company, Amynta serves leading carriers, wholesalers, retail agencies, auto dealers, OEMs, and consumer product retailers with innovative insurance and warranty protection solutions. Amynta operates through three segments: Managing General Agencies; Warranty, including automotive, consumer and specialty equipment; and Specialty Risk Services. For more information, visit amyntagroup.com.

Benefits

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. https://cigna.com/legal/compliance/machine-readable-files