Bilingual CX Specialist

Amynta Group; Quebec; On-site; CAD 45,000 - 65,000; Full time

Job summary

Amynta Group is seeking a Customer Experience support professional in Quebec to assist Dealer clients and the National Sales Team. The role involves daily administration, coordination of service activities, and collaboration with Marketing and Distribution Centre to ensure timely order fulfillment.

Ideal candidates have a minimum of 3 years in customer service, are fluent in French and English, and demonstrate proactive, problem-solving skills in a fast-paced environment.

Qualifications

• 3+ years of customer service experience or relevant industry experience.
• Fluently bilingual in French and English (written and spoken).
• Proven ability to learn new processes quickly and work under pressure.

Responsibilities

• Provide best in class customer service to external clients and support internal departments.
• Assist in corresponding with members of the sales team via phone or email.
• Daily administration and coordination of customer service activities.
• Liaise with the sales team to coordinate in-field support.
• Collaborate with Marketing and coordinate with Distribution Centre to ship orders.
• Maintain knowledge of Amynta Group products and CRM records up-to-date.
• Meet monthly call center performance objectives and handle escalations.
• Work with Accounting to process cancellations, refunds, and adjustments.
• Participate in additional duties as required by Management.

Skills

Customer Service

Bilingual FR/EN

Communication

CRM experience

MS Office

Tools

CRM

MS Office

Job description

Position Summary

Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.

Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.

Position Functions

• Provide best in class customer service to external clients/support and assistance to internal departments.
• Assist in corresponding with members of the sales team via phone or email.
• Daily administration and coordination of customer service activities.
• Liaise with the sales team to coordinate in-field support.
• Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders.
• Assemble marketing/sales collateral and POS materials.
• Maintain a strong knowledge of Sym-Tech products.
• Meet or exceed monthly call center performance objectives including call quality and performance objectives.
• Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date.
• Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments.
• Additional duties, tasks and/or projects as required by Management.

Minimum Qualifications & Competencies

• 3+ years of customer service experience or relevant industry experience
• Fluently bilingual in French and English (written and spoken)
• A passion and desire to consistently and compassionately deliver a superior customer experience
• Energetic, friendly, outgoing, proactive personality and phone business acumen
• Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment
• Proven ability to adapt to changing situations
• Excellent written and oral communication skills
• Demonstrated experience with customer escalation, conflict resolution, and negotiation
• Strong willingness to problem solve and work well with minimal supervision
• Strong team building skills, to work well within a close team environment – self-sufficient and resourceful
• Proficient in the MS Office suite
• CRM experience an asset
• May be required to work overtime as per business needs

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

About Us

Amynta Group is a premier insurance services company with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. An independent, customer-centered and underwriting-focused company, Amynta serves leading carriers, wholesalers, retail agencies, auto dealers, OEMs, and consumer product retailers with innovative insurance and warranty protection solutions. Amynta operates through three segments: Managing General Agencies; Warranty, including automotive, consumer and specialty equipment; and Specialty Risk Services. For more information, visit amyntagroup.com.

Benefits

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. https://cigna.com/legal/compliance/machine-readable-files