Operations Support Clerk

Enercare Inc.; Cambridge; On-site; CAD 30,000 - 43,000; Full time

Job summary

Enercare Inc. is hiring an Operations Support Clerk in Cambridge to support field administration for Hammond Plumbing and Heating Home and Commercial Services. The role focuses on accounts receivable processing, billing, order entry, payments, and document management within a busy team.

You will interact with cross-functional teams, use GERS/IFS/Clarify and MS Office, and handle billing issues, subcontractor payments, and customer inquiries in a fast-paced environment.

Qualifications

• Experience with GERS A/R workflows and external account partners (GENPAC)
• Customer-focused with strong interpersonal skills
• Ability to use IFS, GERS, Clarify and MS Office proficiently
• Capable of handling multiple computer systems alongside phone/wireless radios
• Ability to work under pressure and understand various processes for different products/services
• Flexible to handle different billing scenarios and make appropriate decisions
• Strong organizational and financial analysis skills
• Grade 12 education; post-secondary preferred

Responsibilities

• Support cross-functional teams and resolve deficient plumbing contracts promptly
• Process credits and debits in GERS as requested by field
• Interface with WNS to correct information timely
• Process CRM entries to fix input errors
• Balance cash draws daily for service and install transactions
• Enter HVAC and plumbing orders and finalize with payment processing
• Run MASF on service transactions
• Invoice service work and collect PO payments
• File Install and Service paperwork and backflows timely
• Retrieve documents from Iron Mountain on request
• Investigate subcontractor transactions for clawbacks
• Process subcontractor payments for service and install
• Handle customer escalations and dispatching
• Assist with contractor payment reconciliation
• Process paperwork for service calls, backflows, rentals or purchased products
• Handle subcontractor paperwork in Clarify
• Review/error reporting and rectify discrepancies
• Draft collections/NSF letters as needed
• Handle inbound/outbound customer calls and act as central contact
• Reconcile bank deposits with sales and field invoices
• Prepare daily bank deposits and filing
• Fax red tags and Homecare checklists timely
• Resolve customer complaints to satisfaction
• Pull paperwork to fulfill documentation requests
• Provide requested reporting/data analysis
• Undertake special projects and meet productivity targets
• All other duties as assigned

Skills

GERS A/R processing

Customer focus

Interpersonal skills

IFS and MS Office

Clarify system usage

multi-tasking under pressure

Strong organizational skills

Education

Grade 12 education

Post secondary education preferred

Tools

GERS

IFS

Clarify

MS Office

Job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

Job Title: Operations Support Clerk

Reporting To: Branch Manager, Hammond Plumbing and heating Home and Commercial Services

Department: Hammond-Field Administration

Location: Hammond - Cambridge

Rate of Pay: $26.49 - As per collective agreement

File number: 3643

Hours of Work: 40 hours per week: Monday to Friday: 8:00 a.m. – 4:30 p.m.

Responsibilities:

• Support cross functional teams and drive resolutions on deficient plumbing contracts in a timely manner
• Processing of miscellaneous credits and debits in GERS as request by the field
• Provide a regular interface with WNS to support corrections in a timely manner
• Process CRM’s to correct input errors
• Balancing of Cash draws of previous days activities for both Service and Install transactions on a daily basis
• In charge of HVAC and plumbing order entry and finalization including Serial Number input, credit card processing and task information entry once the deficient contracts issues have been corrected
• Responsible for running of MASF on service transaction
• Invoicing of service work, collecting po’s from customers processing payments
• Ensure filing of all Install and Service paperwork and backflows in a timely manner
• Providing retrieval of documents from Iron Mountain upon request
• Investigating sub contractor transactions to determine if claw backs are required on a daily basis
• Processing of sub contractor payment, for both service and install subs
• Processing of queue cases to resolve customer escalations in a timely manner
• Assisting with contractor payment reconciliation
• Processing of paperwork associated to any service call, backflow, rental or purchased products.
• Processing of all manual subcontractor paperwork in Clarify
• Account for the review and processing of errors as defined within the existing suite of error reports
• Drafting of collections and NSF Cheque letters upon request and collections as needed
• Inbound and outbound handling of Customer calls, and assisting with dispatching
• Act as a courteous and friendly central point of contact for both internal and external customers.
• Reconciling the bank deposit against sales and field invoices, deposits and payments
• Responsible for prepping daily bank deposits, filing of paperwork
• Faxing of Red tags and Homecare Checklist in a timely manner
• Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
• Pulling of paperwork to resolve a customer request for documentation within the outlined service level
• Ability to provide reporting and data analysis as requested by management
• Undertake special projects and assignments as assigned
• Achieve defined productivity and performance measures on a consistent basis
• All other duties as assigned

Qualifications:

• Working knowledge of GERS A/R processing and interaction with external account partners (ie.GENPAC)
• Customer focused with excellent interpersonal skill
• Ability to effectively use IFS, GERS, Clarify & MS Office software programs
• Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
• Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
• Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
• Ability to maintain focus and work in a fast-paced, pressure filled team environment
• Strong organizational skills
• Capable of doing financial analysis to rectify variances
• Grade 12 education
• Post secondary education is preferred

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.