Bilingual Claims Quality Assurance Analyst

Wawanesa; Canada; On-site; CAD 77,500 - 92,500; Full time

Job summary

The Wawanesa Mutual Insurance Company is seeking a Bilingual Claims Quality Assurance Analyst to support Claims Operations across Canada. This role combines in-office collaboration (hybrid schedule) with remote work, focusing on calibration, trend analysis, and continuous improvement of claims handling.

The ideal candidate has 3–5 years in property and casualty claims, is fluent in English and French, and may hold CIP/FCIP designation as an asset.

Qualifications

• 3 to 5 years of experience adjusting or examining claims within the property and casualty insurance industry.
• Fluency in both French and English required.
• Completion of CIP or FCIP designation would be considered an asset.

Responsibilities

• Champions change and continuous improvement within the Claims Division.
• Reviews files, exposures and customer interaction to support calibration of Adjusters and Claims Leaders.
• Conducts calibration sessions with front line and regional claims managers.
• Identifies trends where practices create obstacles for claims teams.

Skills

French-English bilingual

Analytical skills

Problem solving

Team collaboration

Attention to detail

Education

CIP/FCIP designation (asset)

Job description

Bilingual Claims Quality Assurance Analyst

Job ID: 10204

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth, NS.

Working Business Language: Bilingual in French and English. This role requires regular interaction with customers across Canada where the business languages utilized are both English and French. As such, the successful candidate must be fully proficient in English and French.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $77,500 - $92,500. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

As a Claims Quality Assurance Analyst, you’ll play an important role in supporting Claims Operations by helping strengthen best-in-class practices, enhance file handling consistency, and contribute to a high-performance culture. In this role, you’ll take part in file reviews, calibration sessions, and trend analysis to identify meaningful improvement opportunities across the claims experience.

Job Responsibilities

• Champions change and continuous improvement within the Claims Division.
• Reviews files, exposures and customer interaction to support the calibration of Adjusters and Claims Leaders to our claims processes.
• Conducts calibration sessions with front line and regional claims managers.
• Makes observations about opportunities to enhance calibration.
• Identifies trends where practices are providing obstacles for claims teams and participates in continuous improvement exercises of those policies.
• Participates in identifying and planning claims training.
• Participates in formal QA only calibration sessions.
• Maintains awareness of industry trends and changes to ensure Wawanesa is prepared to respond in a manner consistent with our vision and values.
• Collaborates with members of the claims team to understand file opportunities, and leverage Wawanesa resources to build exceptional file handling practices.
• Reviews and analyze performance reports.
• Assists Sr. Analyst(s) in conducting regional level calibration sessions with operations as needed.
• Performs other duties as assigned.

Qualifications

• 3 to 5 years of experience adjusting or examining claims within the property and casualty insurance industry.
• Demonstrated experience with Quebec auto and property claims.
• Fluency in both French and English is required for this role.
• Strong analytical and problem‑solving skills, with the ability to identify trends, relationships, issues, and opportunities for improvement.
• Excellent organizational skills, including the ability to manage priorities and adjust effectively as business needs evolve.
• Ability to work effectively both independently and as part of a collaborative team.
• Self‑directed and accountable, with a strong commitment to team goals and shared success.
• Completion of the CIP or FCIP designation would be considered an asset.

Diversity, Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender‑diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.