Bilingual Customer Service Representative

RWAM Insurance Administrators Inc.; Elmira; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Company pension

Positive work environment

Job summary

An insurance company in Elmira seeks a Bilingual Claims Customer Service Representative. The role focuses on delivering exceptional service to Group Insurance clients, primarily in Quebec. Candidates must be proficient in both French and English and have prior phone-based customer service experience. The company offers a supportive work culture, a comprehensive benefits package, and a salary range of CA$50,000 to CA$55,000. Embracing diversity, they encourage all to apply.

Qualifications

• Proficiency in both written and verbal French and English is essential.
• Previous experience in a phone-based customer service role is necessary.
• Ability to work well in a team environment.

Responsibilities

• Provide excellent customer service to clients.
• Manage inbound calls, emails, and voicemails.
• Resolve health and dental claim inquiries.

Skills

Bilingual in French and English

Customer service experience

Detail-oriented

Strong Microsoft Office skills

Teamwork

Tools

Microsoft Word

Microsoft Outlook

Job description

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RWAM Insurance Administrators Inc. provided pay range

This range is provided by RWAM Insurance Administrators Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00/yr - CA$55,000.00/yr

Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can enjoy the benefits of a small-town atmosphere with all the perks of the big city!

As a member of our team, you will enjoy a positive work environment with flexibility, professional training and a compensation package that includes comprehensive benefits and a company pension. At RWAM, we embrace a people-first philosophy, and we are passionate about our customer experience and meeting the unique insurance needs of our advisors, employers, and employees alike.

About The Role

As a Bilingual Claims Customer Service Representative, you will be part of a dynamic team that provides exceptional client experience for Group Insurance clients who will primarily reside in Quebec and/or require correspondence to be in French.

Salary Range: $50,000-55,000

What You’ll Be Doing

• Providing excellent customer service to internal and external clients
• Manage and address in-bound phone calls, emails and voicemails
• Effectively resolve Extended Health and Dental claim inquiries and determine appropriate action
• Collaborate with internal teams to meet customer needs
• Must work well in fast paced environment while maintaining a calm and professional manner

What You’ll Bring

• Proficient (both written and verbal) in French and English is required.
• Previous experience in a phone based customer service role is required
• Ability to work well in a team environment
• A keen eye for detail and the capacity to multi-task
• Effective team player with ability to work independently
• Strong Microsoft Office skills are required e.g. Word, Outlook

Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

Seniority level

Entry level

Employment type

Full-time

Job function

• Customer Service
• Insurance

Industries

Insurance

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