Customer Service Representative

NorthStar Equipment Rentals; Edmonton; On-site; CAD 40,000 - 54,000; Full time

Job summary

NorthStar Equipment Rentals is seeking a Customer Service Representative in Edmonton to enhance the customer experience by opening new rental and sales accounts and delivering top-tier service to call-in and walk-in customers.

The role reports to the Manager, Operations and involves processing quotations, coordinating deliveries, and maintaining equipment records in a dynamic, fast-paced environment.

Qualifications

• Experience in rental customer service is an asset.
• Ability to lift 50+ pounds.
• Forklift experience is an asset; training will be provided.
• Valid Class 5 Alberta driver’s license with clean abstract.
• Live our CORE Values: Have a Can-Do Attitude, Respect Others, succeed as a Team, Lead with Courage and Deliver Results.

Responsibilities

• Process rental quotations, reservations, contracts, and invoices in line with company policies.
• Assist Operations Manager with service administrative tasks.
• Coordinate and track daily equipment pick-ups and returns.
• Provide on-site and phone help in a fast-paced sales environment.
• Create and maintain service records for equipment maintenance and shop services.
• Assist with deliveries and prep of equipment for rental.
• Identify customer needs and recommend equipment and supplies.
• Handle customer inquiries promptly and professionally.
• Assist with order picking and warehouse duties.
• Represent NorthStar Equipment Rentals professionally; participate in on-call rotation.

Skills

Sales professionalism

Teamwork

Communication skills

Ownership & accountability

Multitasking in fast-paced environment

Construction equipment knowledge

Tools

MS Excel

MS Word

MS Outlook

MS Access

Job description

Join the Team at NorthStar Equipment Rentals

At NorthStar Equipment Rentals, we fuel the construction industry with dependable equipment, expert support, and a commitment to getting the job done right. Our talented team is at the heart of our success—delivering well-maintained equipment, responsive on-site assistance, and exceptional service that our clients depend on.

NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton. This person will be responsible for enhancing the customer experience by establishing new rental and sales accounts and providing exceptional customer service to call-in and walk-in customers.

Reporting to: Manager, Operations

Essential Duties And Responsibilities

• Process rental quotations, reservations, contracts, and invoices in compliance with company policies
• Assist Operations Manager with service administrative tasks
• Coordinate and track daily equipment pick-ups and returns
• Work in a fast paced sales environment, providing helpful, quality service and sales
• Service writing; providing equipment maintenance and shop service records
• Assist with deliveries and preparing equipment for rental
• Identify customer needs and react appropriately while understanding market conditions and local competitors
• Suggest equipment and supplies to meet customer needs
• Answering customer inquiries urgently and efficiently
• Picking orders
• Putting away equipment and tools
• Continuous inventory checks
• General house keeping
• General warehouse duties
• Represent Northstar Equipment Rentals in a professional manner
• Participate in the on-call rotation
• Other duties and responsibilities as required

Skills And Knowledge

• Ability to work in a fast paced environment with a variety of tasks in an effective, organized manner
• Demonstrate sales professionalism and interpersonal skills
• Proven ability to work effectively within a team environment
• Knowledge of construction equipment considered an asset
• Excellent written and verbal communication skills
• Display a high level of ownership, accountability and initiative
• Microsoft Office skills with experience using MS Excel, Word, Outlook and Access

Qualifications

• Customer service experience in the rental business an asset
• Ability to lift 50+ pounds
• Experience operating a forklift and other equipment an asset; training will be provided
• Valid class 5 Alberta driver license with clean abstract
• Live our CORE Values: Have a Can-Do Attitude, Respect Others, succeed as a Team, Lead with Courage and Deliver Results

If you're looking to be part of a hardworking, customer-focused team that values safety, service, and integrity—we want to hear from you.