Customer Service Representative

Clark Builders; Edmonton; On-site; CAD 38,000 - 52,000; Full time

Job summary

NorthStar Equipment Rentals in Edmonton is hiring a Customer Service Representative to join our team. You will process rental quotations, reservations, contracts, and invoices while delivering exceptional service to customers on-site.

In this fast-paced role, you will assist with deliveries, coordinate equipment pick-ups and returns, and support the Operations Manager with administrative tasks. Strong communication and teamwork are essential.

Qualifications

• Customer service experience in rental business is an asset.
• Ability to lift 50+ pounds.
• Valid Class 5 Alberta driver license with clean abstract.
• Experience operating forklift and other equipment; training will be provided.

Responsibilities

• Process rental quotations, reservations, contracts, and invoices in compliance with company policies.
• Assist Operations Manager with service administrative tasks.
• Coordinate and track daily equipment pick-ups and returns.
• Provide on-site service and sales in a fast-paced environment.
• Service writing; maintaining equipment maintenance and shop service records.
• Assist with deliveries and preparing equipment for rental.

Skills

Fast paced environment

Sales professionalism

Team player

Construction equipment knowledge

Communication skills

Ownership and initiative

MS Office suite

Tools

MS Excel

MS Word

MS Outlook

MS Access

Job description

Join the Team at NorthStar Equipment Rentals At NorthStar Equipment Rentals, we fuel the construction industry with dependable equipment, expert support, and a commitment to getting the job done right. Our talented team is at the heart of our success-delivering well-maintained equipment, responsive on-site assistance, and exceptional service that our clients depend on.

NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton.

Essential Duties and Responsibilities

• Process rental quotations, reservations, contracts, and invoices in compliance with company policies
• Assist Operations Manager with service administrative tasks
• Coordinate and track daily equipment pick-ups and returns
• Work in a fast paced sales environment, providing helpful, quality service and sales
• Service writing; providing equipment maintenance and shop service records
• Assist with deliveries and preparing equipment for rental
• Identify customer needs and react appropriately while understanding market conditions and local competitors
• Suggest equipment and supplies to meet customer needs
• Answering customer inquiries urgently and efficiently
• Picking orders
• Putting away equipment and tools
• Continuous inventory checks
• General house keeping
• General warehouse duties
• Represent Northstar Equipment Rentals in a professional manner
• Participate in the on-call rotationOther duties and responsibilities as required

Skills and Knowledge

• Ability to work in a fast paced environment with a variety of tasks in an effective, organized manner
• Demonstrate sales professionalism and interpersonal skills
• Proven ability to work effectively within a team environment
• Knowledge of construction equipment considered an asset
• Excellent written and verbal communication skills
• Display a high level of ownership, accountability and initiative
• Microsoft Office skills with experience using MS Excel, Word, Outlook and Access

Qualifications

• Customer service experience in the rental business an asset
• Ability to lift 50+ pounds
• Experience operating a forklift and other equipment an asset; training will be provided
• Valid class 5 Alberta driver license with clean abstract

Live our CORE Values

• Have a Can-Do Attitude, Respect Others, succeed as a Team, Lead with Courage and Deliver Results

Recruitment Fraud Alert

NorthStar Equipment Rentals is aware of fraudulent job offers and interview requests falsely made in our name, targeting international job seekers. These scams aim to collect money or personal information and are not authorized by NorthStar Equipment Rentals. We never send unsolicited job offers, request payment at any stage of hiring, or ask for personal information before a formal offer is accepted. We urge all applicants to verify the legitimacy of any recruitment communication and report suspicious activity to the appropriate authorities.

We’re a trusted source for construction job site equipment - from lift equipment to hand tools, NorthStar has the machinery needed to get the job done on time and on budget. No timeline is too tight, and no job is too complex - NorthStar can help you find the solution for your construction site needs. What truly sets us apart is our superior customer service. With years of experience under their belts, our expert staff can offer solutions for any job-site rental issue. From kick-off to completion, NorthStar has the tools - and the industry knowledge - to provide the solution to your equipment rental needs.