Technical Service Specialist (Paint)

Accu-staff Resource Systems Enterprises LTD; Nova Scotia; On-site; CAD 86,000 - 105,000; Full time

Job summary

ACCU-STAFF is seeking a Technical Service Representative with paint and coating experience to cover Atlantic Canada. You will coordinate product demonstrations, support new customer conversions, and ensure all activities are documented in Salesforce with professionalism.

The role includes training shop staff and collaborating with sales and operations to meet customer needs. Salary is $95k plus up to 10% bonus.

Qualifications

• Trade school, college and/or paint certification(s) in industry-related discipline.
• Professional, Positive, Determined, Customer-Centric, Hands-On, Can-Do Attitude.
• An acceptable Driver’s Abstract is a condition of employment for hire and post hire.
• Excellence in organization, time management and communication skills.
• Physically capable. Ability to Lift 50lbs.
• Working knowledge of Microsoft Excel and Word. Excellent Math Skills.
• Ability to work effectively under pressure to meet time-sensitive deadlines.

Responsibilities

• Coordinate coating product demonstrations.
• Assist with new customer conversion installations in collaboration with our Service Representatives and Branch Operations teams.
• Ensure all value-added activities are properly documented in Salesforce.com in a professional and timely manner.
• Educate and train body shop personnel on our company product lines, procedures, and best practices.
• Troubleshoot and resolve customer issues such as colour match or material application challenges.
• Collaborate with Direct Sales Representatives to perform product demos for new customers.
• Install and demonstrate company refinish paint systems at customer locations.
• Work closely with operations to ensure customer fulfillment expectations are met.
• Complete all administrative reporting accurately and within established timelines.
• Set the standard for safe, diligent, effective and efficient work practices.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Perform other value-added duties as assigned.

Skills

Customer-centric

Hands-on

Positive attitude

Time management

Communication skills

Able to lift 50 lbs

Education

Trade school / college / paint certification

Tools

Microsoft Excel

Microsoft Word

Job description

We have an exciting opportunity for a Technical Service Representative with paint and coating experience for Atlantic Canada.

What is in it for you?

• Be a part of a dynamic, progressive organization
• Great team environment
• Be a part of an organization that offers career growth
• Positive working environment that promotes work-life balance while promoting career growth

Here at ACCU-STAFF, our mission is to help organizations find the top Industry talent and to help people achieve their personal and professional goals through the growth of their careers. Our core values are the backbone of our business, which is how we guide our hiring process: we show excellence through results, lead with integrity and accountability, and exemplify competitive greatness.

We are proud to be recognized by Forbes Canada within our Industry in all of their 3 categories - Best Executive Recruitment Firms, Best Temporary Staffing Firms, and Best Professional Recruiting Firms

The Technical Service Representative will coordinate coating product demonstrations, assist with new customer conversion installations in collaboration with our Service Representatives and our company Branch Operations teams, and ensure all value-added activities are properly documented in Salesforce.com in a professional and timely manner.

Salary: $95k plus up to 10% bonus

Core responsibilities:

• Educate and train body shop personnel on our company product lines, procedures, and best practices
• Troubleshoot and resolve customer issues such as colour match or material application challenges.
• Collaborate with our Direct Sales Representatives to perform product demos for new customers.
• Install and demonstrate company refinish paint systems at customer locations
• Work closely with our operations to ensure customer fulfillment expectations are met.
• Complete all administrative reporting accurately and within established timelines.
• Set the standard for safe, diligent, effective and efficient work practices.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Perform other value-added duties as assigned.

Required Skills / Experience:

• Trade school, college and/or paint certification(s) in industry-related discipline.
• Professional, Positive, Determined, Customer-Centric, Hands-On, Can-Do Attitude.
• An acceptable Driver’s Abstract is a condition of employment for hire and post hire.
• Excellence in organization, time management and communication skills.
• Physically capable. Ability to Lift 50lbs.
• Working knowledge of Microsoft Excel and Word. Excellent Math Skills.
• Ability to work effectively under pressure to meet time-sensitive deadlines.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, ACCU-STAFF recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

ACCU-STAFF has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources so that arrangements can be made for the appropriate accommodations to be in place before you begin your employment. We thank all applicants for their interest; however, only those selected for an interview will be notified