Customer Service Representative

M+J Woodcrafts; Delta; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in the custom cabinetry industry seeks a dedicated Customer Service Representative for their Delta location. This role involves ensuring customer satisfaction through effective communication, order management, and clerical support to enhance the overall customer experience. Ideal candidates should be self-motivated, detail-oriented, and able to thrive in a team-oriented environment. Opportunities for personal and professional growth abound in this dynamic setting.

Benefits

Standard health and dental coverage after 3 months

Flex schedule with every second Friday off

Qualifications

• 1-2 years of Customer Service experience preferred.
• Detail-oriented and capable of multi-tasking.
• Honest and positive approach to customer service.

Responsibilities

• Filing paperwork and dealing with walk-in customers.
• Checking orders for accuracy and following up with customers.
• Communicating with floor workers and providing clerical support.

Skills

Customer Service

Multi-tasking

Communication

Detail-oriented

Self-motivated

Education

High school diploma (or equivalent)

Job description

M and J Woodcrafts have been supplying cabinet manufacturers with custom cabinet doors, drawer fronts, and moldings since 1980. We pride ourselves on producing high-end quality products and going above and beyond for our customers.

As we continue to grow we are seeking a dynamic and hardworking individual that is interested in learning a bit of everything in our customer service department. We are looking for someone who wants to learn, grow and help make a positive impact on our customer's overall experience.

We take pride in offering all team members opportunities for growth in their current roles as well as opportunities to continuously learn and develop their knowledge and skills as new challenges arise. We encourage feedback from all employees as we believe in creating a work environment where the individuals performing the tasks can take ownership of their role and contribute to the growth and development of the company.

A typical day may include :

• Filing paperwork.
• Dealing with walk-in customers.
• Checking orders to ensure that they are correct.
• Call customers for payments.
• Getting back to customers promptly.
• Constantly communicate with the floor workers about new and existing orders.
• Provide assistance and clerical support to the Accounting Department.

Skills Required :

• An honest and positive approach to customer service.
• Multi-tasking.
• Good listening and verbal communication skills.
• Detail-oriented.
• Self-motivated and independent.
• Able to work as a team to coordinate throughout holidays.
• Flexible and able to work overtime or adapt to different shifts if necessary.

Work Experience : 1-2 years of Customer Service experience preferred (not necessary).

Education : High school diploma (or equivalent).

The Fine Print :

The hours will be 7 : 30 am - 4 : 30 pm (Monday to Friday) with some flexibility. Please note hours could change in the future depending on customer requirements. Every second Friday is a day off as we work a flex schedule. Standard health and dental coverage plan are available after 3 months. Our plant is located in the Tilbury Industrial Park on a major bus route.

About M+J Woodcrafts :

M and J Woodcrafts has been supplying cabinet manufacturers with custom cabinet doors, drawer fronts, and mouldings since 1980. We are recognized as a supplier of choice for not only our consistency in delivering exceptional quality products, but also for providing some of the fastest lead times in the industry.

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Customer Service Representative • Delta, British Columbia, Canada