Customer Service Representative- Remote

AO Globe Life - Lauretta Bawo; North Vancouver; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading organization in North Vancouver is seeking a Customer Service Representative to provide exceptional service and support to clients. This remote role emphasizes communication and problem-solving skills, offering flexible schedules and opportunities for advancement. Join a dynamic team dedicated to innovation and customer satisfaction, where every interaction is an opportunity to shine.

Benefits

Flexible schedules

Comprehensive training

Health benefits

Opportunities for advancement

Virtual team-building activities

Qualifications

• Excellent communication skills required.
• Previous customer service experience is a plus.

Responsibilities

• Assist customers via phone, email, and text.
• Resolve inquiries and provide product information.
• Maintain detailed records of customer interactions.

Skills

Communication

Problem-Solving

Job description

Are you committed to providing exceptional service and handling customer inquiries with professionalism?

We are currently hiring customer service representatives to assist our clients in a structured and organized environment.

If you have a knack for connecting with people and love all things digital, this role is made for you!

If you take pride in providing empathetic, solution-driven assistance, we want you to be part of our team.

Working as a Customer Service Representative - Remote, you will be responsible for handling clients, including both existing and potential customers.

You are directly accountable for service levels, telephone service factors, and call quality within a team-driven and fast-paced environment.

The primary goal of this position is to exceed customers’ expectations with a superior service experience.

About Us : At AO Globe Life, we believe in delivering exceptional customer experiences!

We are a dynamic team dedicated to innovation and customer satisfaction.

Our mission is to protect every child and serve all working people, with associates covering 60 territories across the US & Canada.

AO strives to protect every family and serve all working individuals.

Our Policy Holders are why we do what we do.

Embrace a global career with AO Globe Life - a leading organization catering to diverse industries worldwide.

Our practice areas and supportive functions offer a vast array of opportunities for your talents.

Rewarding Career: We support and encourage our people to grow both professionally and personally.

We provide opportunities to embrace change, promote equal career advancement, and reward achievement.

Connected Team: We prioritize mutual understanding, open communication, and empowerment to lead and unite our teams across territories and continents.

This is reflected in camaraderie, internal alignment, cooperation, and collaboration.

Responsibilities : Assist customers via phone, email, and text.

Resolve inquiries and provide product information.

Support the team in improving processes and customer satisfaction.

Handle customer inquiries with care and professionalism.

Provide solutions and escalate issues when necessary.

Maintain detailed records of customer interactions.

What We Offer : Commission-based merit.

Flexible schedules to maintain work-life balance.

Comprehensive training and career development opportunities.

A supportive and friendly remote work environment.

Work from home with a flexible schedule.

Commission-based merit and health benefits.

Opportunities for advancement within the company.

A vibrant team culture with virtual team-building activities.

Qualifications: Excellent communication skills.

Previous customer service experience is a plus but not required.

A positive attitude and problem-solving skills.

A reliable internet connection and a quiet workspace.

If you're ready to embark on a journey where every call is an opportunity and every customer interaction is a chance to shine, apply now and be part of our team.

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