Customer Service Representative-Remote (Bilingual : French / English)

Concentrix; Riverview; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading global organization is looking for a Customer Service Representative-Remote who is bilingual in French and English. In this role, you'll provide exceptional customer service by interfacing with customers through calls and online. The company offers competitive salaries and benefits, along with opportunities for career growth within a diverse environment.

Benefits

DailyPay access to withdraw earnings early

Paid training and performance incentives

Referral bonuses

Health and wellness programs

Mentorship opportunities

Work-from-home convenience

Qualifications

• Fluent speaking skills in French and English.
• At least 1 year of customer service experience.
• A high school diploma or GED.

Responsibilities

• Provide inbound customer support in customer's preferred language.
• Help resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in French

Fluent in English

Customer service

Multitasking

Strong computer navigation

Education

High school diploma or GED

Job description

Join to apply for the Customer Service Representative-Remote (Bilingual : French / English) role at Concentrix.

Job Title :

Job Description

The Customer Service Representative-Remote (Bilingual : French / English) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services. (Military veterans are encouraged to apply.)

• MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY

Vos Qualifications

QU'Y A-T-IL POUR VOUS

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you’ll join a diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” We help top brands improve their businesses through exceptional customer experiences and tech-powered innovation. Due to growth, we’re seeking more talented individuals to join our purpose-driven team.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This opportunity allows you to reimagine your career and develop lifelong connections. We provide comprehensive training, technology, and ongoing support. About 80% of our managers and leaders have been promoted from within. We also offer free learning and leadership development programs to help you achieve your career goals.

What You Will Do In This Role

As a remote Customer Service Representative, you will:

• Provide inbound customer support in the customer's preferred language using a call flow guide
• Help resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain knowledge of client products/services, such as smartphones, tablets, computers, wearables; familiarity with iOS and/or MacOS is preferred
• Offer additional products/services
• Deliver excellent customer experiences with a smile

Your Qualifications

Successful candidates will have:

• Fluent speaking skills in French and English
• At least 1 year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free home environment
• Proficiency in multitasking and eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop for testing; company-provided equipment may be discussed
• High-speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You

We invest in our people through competitive salaries, incentives, benefits (medical, dental, vision), paid time off, and more. Additional perks include:

• DailyPay access to withdraw earnings early
• Paid training and performance incentives
• Referral bonuses
• Networking groups supporting diversity and inclusion
• Health and wellness programs
• Mentorship opportunities
• Work-from-home convenience
• Celebrations and community events

Reimagine the best version of yourself!

If you’re ready to take the next step, apply today and join over 440,000 global team members calling Concentrix their employer of choice.

Location : CAN, ON, Work-at-Home

Language Requirements : French and English fluency

Time Type : Full time

Note: This position is available in select provinces/territories in Canada. We are an equal opportunity employer committed to diversity and inclusion.