Customer Service Representative

TopBuild Corp.; Coquitlam; On-site; CAD 46,000 - 84,000; Full time

Benefits offered by this job

Medical

Dental

Extended health

RRSP matching

Job summary

Crossroads C&I is actively seeking a Customer Service Representative / Inside Sales Representative for our Coquitlam order desk. The role requires 3 years of wholesale distribution order desk experience, a customer-focused approach, and strong interpersonal skills to manage ongoing relationships with contractors, installers, and suppliers.

The incumbent will handle orders via phone, email and in-person, answer technical questions, enter orders, track shipments, and support the sales team with

Qualifications

• 3 years experience on an order desk in a wholesale distribution environment.
• Detail oriented and customer focused with strong interpersonal skills.
• Mechanical aptitude to understand product needs and respond to technical queries.

Responsibilities

• Take orders from customers by phone, email and in person.
• Read, analyze, and interpret customer requirements and schedules.
• Answer customers' technical and product-related questions.
• Enter orders into the computer system noting customer requirements.
• Monitor shipment dates to ensure timely delivery and expedite as needed.
• Prepare quotes under direction from the sales team.
• Process returns and credits as required.
• Collaborate with other internal departments.

Skills

Customer service

Order entry

Interpersonal skills

Attention to detail

Mechanical aptitude

Job description

About Your Future with Crossroads C&I

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Crossroads C&I, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Job Ad (SPI, Distribution International and Crossroads Use Only)

Crossroads C&I is seeking an experienced CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES REPRESENTATIVE to fill a permanent opening on the order desk in our Coquitlam location.

3 years experience working on an order desk in a wholesale distribution environment is a requirement for this position.

We are seeking a detail oriented, customer focused candidate with a mechanical aptitude and good interpersonal skills. Our order desk supports an network of existing, long term customers, so the ability to establish and maintain a good working relationship is key to success in this position.

Crossroads C&I is a leading wholesale distributor of mechanical insulation products. We have a longstanding reputation for quality products and superior customer service. Crossroads C&I has been servicing BC and Alberta for more than 60 years and now has branches across Canada.

JOB OVERVIEW

The Order Desk staff is our first point of contact with our customers. A pleasant disposition and the ability to interact well with customers and coworkers is important for this position.

This is a fast paced environment where you will interact with contractors, installers, suppliers and coworkers. The successful candidate must have the ability to maintain professional behavior under pressure in person and on the telephone.

Salary is $55 000.00 per year depending on the applicant’s qualifications and previous experience.

Duties and Responsibilities:

Take orders from customers on the phone, e-mail and in person.

Read, analyze, and interpret customer’s requests, directions and schedules.

Answer customers’ technical and product related questions.

Enter orders onto our computer system noting customers’ requirements.

Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

Prepare quotes as needed under direction from our sales team.

Process returns and credits as required.

Work with other internal departments.

Crossroads C&I places a priority on retaining good employees and offers competitive pay and benefits including medical, dental, extended health and RRSP matching contributions.

Compensation Range

$45,500.00 - $84,000.00

Tocomply withPay Transparency laws, employers mustdisclosean annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products;second-largestpublicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the$800 billionbuilding products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting$50 billionin annual revenue within the next decade through accretive acquisitions and organic growth. VisitQXO.comformore information.

_ QXO is an Equal Opportunity Employer. We value diversity and do not discriminateon the basis ofrace, color, religion,gender or sexual orientation, national origin, age, disability, or any other protected status._