Customer Service Representative

Westlake Royal Building Products; Canada; On-site; CAD 45,000 - 65,000; Full time

Job summary

Westlake Royal Building Products is seeking a customer service professional to manage orders, resolve issues, and ensure accurate records in a fast-paced manufacturing environment.

You will collaborate with Sales and Logistics to coordinate deliveries, answer pricing questions, and support customers from order entry to delivery, while maintaining high service levels.

Qualifications

• 3 years of customer service experience.
• Experience with ERP systems (JDE or SAP).
• Post-secondary education preferred.

Responsibilities

• Process and manage orders in JDE with speed and accuracy.
• Dig into order issues, provide practical solutions, keep customers and teammates informed.
• Keep order records and customer details up to date.
• Coordinate with Sales, Logistics and partners to manage orders and delivery expectations.
• Process returns and credits in JDE with proper documentation.

Skills

Customer service

Order processing

Communication

Education

Post-secondary education

Tools

JDE

SAP

Job description

Ready to Make an Impact? Join Our Team!

Bring Your Energy. Make Things Happen.

Love solving problems, connecting with people, and keeping things moving? This could be the opportunity for you! You’ll be at the center of the customer experience, turning orders into action, coordinating with teams across the business, and helping deliveries stay on track. Every day brings new challenges, new connections, and new opportunities to make a real difference for our customers and your teammates.

What You’ll Jump Into

No two days are exactly alike—here’s how you’ll keep things moving:

• Turn customer requests into action by processing and managing orders in JDE with speed and accuracy.
• Dig into complex order issues, find practical solutions, and keep customers and teammates informed along the way.
• Keep order records, account details, processes, and customer-specific requirements accurate and up to date.
• Team up with Sales, Logistics, and other partners to coordinate orders, manage expectations, and create a great customer experience.
• Process returns and credits in JDE using the correct reason codes and required documentation.
• Be a go‑to partner for Sales Representatives by answering pricing questions, resolving discrepancies, and sharing timely updates.
• Help plan truck deliveries for select locations, as needed.

What You’ll Bring to the Team

• About three years of customer service experience; experience in a manufacturing environment is a plus.
• Experience using JDE or another leading ERP system, such as SAP.
• Post-secondary education is preferred.

Sound like you? If you’re organized, curious, and ready to jump in, we’d love to hear from you. Bring your customer-first mindset and let’s make great things happen together!

Physical Requirements

This role regularly involves sitting, standing, walking, using your hands, reaching, speaking, and hearing. You may occasionally stoop, kneel, or crouch. The position requires regularly lifting or moving up to 10 pounds, frequently lifting or moving up to 25 pounds, and occasionally lifting or moving up to 50 pounds. Close, distance, color, and peripheral vision—as well as depth perception and the ability to adjust focus—are also required.

Work Environment

You’ll primarily work in a moderate-noise office setting. At times, you may enter operating areas where required personal protective equipment, such as safety glasses or hearing protection, must be worn. These areas may include exposure to outdoor conditions and the use of stairs or elevators. Occasional air or automobile travel may also be required.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.