Customer Service Representative

ecruit; Canada; Remote; CAD 20,000; Full time

Job summary

A leading company in the customer service industry is seeking a Customer Service Representative to provide outstanding support remotely. This full-time role offers a pay of CA$20.00/hr with flexible shifts and a comprehensive benefits plan after 30 days of employment. Ideal candidates will have a passion for customer service and the ability to work in a fast-paced environment.

Benefits

Comprehensive benefits plan after 30 days

Paid Time off

Paid training program

Career advancement opportunities

$2.00/hr shift differentials for hours after 7pm ET

Qualifications

• 2 years of customer service experience required.
• 1 year of Call Center experience preferred.
• Prior experience in Hospitality or Travel industries preferred.

Responsibilities

• Provide high-quality support to clients from home.
• Handle incoming inquiries and resolve issues promptly.
• Ensure every interaction meets exceptional standards.

Skills

Customer Service

Strong internet skills

Professional attitude

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service Representative role at ecruit

Join to apply for the Customer Service Representative role at ecruit

This range is provided by ecruit. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$20.00/hr - CA$20.00/hr

Are you passionate about helping others and delivering outstanding customer service? Aspire Lifestyles Services Limited is a recognised leader in the customer service industry, and we're looking for enthusiastic individuals to join our team as Remote Lifestyle Concierges.

In this role, you'll provide high-quality support to our valued clients - all from the comfort of your own home. You'll handle incoming enquiries, resolve issues promptly and professionally, and ensure every interaction meets our exceptional standards.

If you're looking for a rewarding customer service career with the flexibility of remote working, we'd love to hear from you.

*Must be located in ONTARIO

We offer:

• Full-time (up to 40 hrs a week), 8-hour shifts, Permanent fixed schedules
• A comprehensive benefits plan after only 30 days of employment including the opportunity to participate in our RRSP program with company match after 1 year
• Paid Time off
• Paid training program
• Career advancement opportunities - we want you to grow with us!
• $20.00/hr with the potential to earn a monthly bonus!
• We offer a $2.00/hr shift differentials for all hours worked after 7pm ET
• MUST be able to work Full Time.
• MUST be able to work Afternoons and Weekends- We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.

Here's what you bring to the team:

• The passion to always put the Card Member's experience at the forefront of everything you do while maintaining a positive and professional attitude.
• Strong internet skills - Proficiency in navigating multiple systems simultaneously.
• Ability to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email).
• Respond to customer inquiries promptly and professionally.

Please note that successful candidates must meet the following criteria to Work from Home:

• Must provide a private at-home office space, with a lockable door, free of distraction.
• Must procure, set up, and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.
• Internet connection must be direct from modem/router to equipment via hard wired ethernet cord capable of continuously supporting excellent call quality and high-speed response rate. (Cannot use Wi-Fi or Wi-Fi Pods)
• No Satellite providers - We are unable to use Satellite due to the impact on call quality and the stability of service.

Qualifications:

• High school diploma or equivalent is required.
• Must be able to pass a pre-employment background screening.
• 2 years of customer service experience required.
• 1 year of Call Center experience preferred.
• Prior experience in the Hospitality or Travel industries preferred.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

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