Summer Customer Service Representative

LCBO; Port Colborne; On-site; Full time

Job summary

The LCBO seeks engaging individuals for Customer Service Representatives at retail locations, delivering extraordinary customer experiences. Responsibilities include serving customers, maintaining inventory, and ensuring store safety. Enjoy the opportunity for growth and to share your knowledge about various beverages in a dynamic team environment.

Benefits

Online learning opportunities

Potential future employment opportunities

Employee Assistance Program

Discounted services and products

Qualifications

• Must be at least 18 years old.
• Willing to submit to a Criminal Background Check.

Responsibilities

• Serve customers using POS system courteously.
• Receive inventory and maintain store cleanliness.
• Participate in customer service campaigns.

Skills

Interpersonal skills

Customer service

Bilingualism (English and French)

Education

Valid SIN, Student or Work Permit

Job description

Location Address:

144 Clarence Street, Port Colborne

Salary / Pay: $20.36/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire engaging individuals who are passionate about delivering an extraordinary customer experience at our retail locations throughout Ontario. We are looking for Customer Service Representatives to work from May 5th to September 1, 2025. With your outgoing personality and excellent customer service skills, you will help create a lasting impression on our customers.

If this resonates with you, we would love to have you join our team! As an LCBO Customer Service Representative, you'll have the opportunity to inspire others, reach your full potential, and share your knowledge about wine, beer, ciders, and spirits. You will also receive online training, including product knowledge essentials.

About the Role:

• Serve customers using our POS/Cash system promptly, courteously, and responsibly to ensure an outstanding customer experience
• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in the Customer Experience and Postal Code Survey campaigns
• Receive inventory, replenish stock, face-up products on shelves, and ensure the store is clean, organized, and safe (including cleaning spills and broken bottles)
• Perform duties that may involve lifting cases up to 40 lbs./18 kg and standing for extended periods

About You:

• Excellent interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum of 18 years of age
• Bilingualism (English and French) is a bonus
• Willing to submit to a Criminal Background Check at your own expense prior to employment

Required Availability:

• Fridays (5:00 p.m. – close)
• Saturdays and Sundays (available all day for 4-8 hour shifts)

Long Weekends:

• Victoria Day weekend
• Canada Day weekend
• Civic Holiday weekend
• Labour Day weekend

Additional Availability:

• Additional work during weekdays (Monday - Thursday) may be available based on store needs
• Schedules are posted two weeks in advance; shifts may sometimes be available on short notice

Why Join the LCBO?

• Online learning opportunities for growth and development
• Potential future employment opportunities for eligible employees
• Employee Assistance Program (TELUS Health)
• Discounted services, products, and tickets to events (WorkPerks)
• Contribute to communities across Ontario through your work

Our Commitment:

We promote inclusion and belonging, valuing, respecting, and listening to everyone. The LCBO is an equal opportunity employer committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us if you require accommodation during the hiring process.

We appreciate your interest. Only shortlisted applicants will be contacted.

Union / Non-Union:

Union