Customer Service Representative-Remote (Bilingual : Spanish / English)

Concentrix; Guelph; Remote; Full time

Job summary

A leading customer service provider is seeking bilingual candidates for a remote customer support role in Guelph. Responsibilities include assisting customers with technical issues and providing expert service. The position offers competitive pay, benefits, and opportunities for career advancement in a supportive and diverse environment.

Benefits

Paid training

Employee referral bonus

Comprehensive benefits package

Opportunities for career advancement

Flexibility to work from home

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for work schedules.
• Experience in a remote customer service role preferred.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Strong computer navigation skills

Multitasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Salary up to $20 per hour, including base salary and performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Opportunities for career advancement, with 80% of management positions filled internally
- Supportive work environment with a focus on diversity, equity, and inclusion
- Flexibility to work from home in a distraction-free environment

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in both Spanish and English
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to enhance customer experience
- Deliver expert customer service with a positive attitude

What is Required (Qualifications):
- Fluency in both Spanish and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Open availability for work schedules
- Strong computer navigation skills and the ability to multitask in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in a remote customer service role
- Familiarity with new technologies and eagerness to learn
- A desktop or laptop for completing PC and internet testing
- Experience with databases and data entry

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