Customer Service Representative

All Pro Plumbing, Heating, Air & Electrical; Canada; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Top-Tier Benefits Package

Highly Competitive Pay

Comprehensive Medical, Dental & Vision

Generous PTO & Paid Holidays

401(k) & IRA Options

Job summary

All Pro Plumbing, Heating, Air & Electrical is seeking a Dispatch Coordinator to manage technician scheduling for service calls, maintenance and emergencies, prioritizing urgent needs and optimizing productivity.

Ideal candidates bring strong communication, organization and multitasking skills, with a willingness to work flexible shifts. The role offers competitive pay, benefits, and opportunities for career growth within the company.

Qualifications

• Prior experience in dispatching or customer service, preferably in plumbing, HVAC or electrical trades.
• Strong communication and interpersonal skills with a focus on service quality.
• Excellent organizational and multitasking abilities under pressure.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergencies.
• Prioritize requests based on urgency and technician availability.
• Monitor and adjust schedules for efficiency and productivity.
• Respond to customer inquiries, complaints, and service requests via phone, email and other channels.
• Provide customers with information on service availability, arrival times and delays.

Skills

Dispatch

Customer Service

Communication

Organization

Multitasking

Problem Solving

Attention to Detail

Teamwork

Job description

Supplying Your Family with Dependable Comfort Since 1991

At All Pro, we’ve built a legacy of trust and excellence in residential HVAC, Plumbing & Electrical services. Our commitment to quality and customer satisfaction is matched only by our dedication to our team. When you join All Pro, you're not just starting a job—you’re becoming part of a company that values your growth, well-being, and success.

What We Offer

• Top-Tier Benefits Package – Designed to support you and your family.
• Highly Competitive Pay – Because your skills deserve to be rewarded.
• Comprehensive Medical, Dental & Vision Insurance – Stay healthy, stay covered.
• Generous PTO & Paid Holidays – Work-life balance matters.
• 401(k) & IRA Options – Invest in your future with confidence.

Join a team that’s been delivering comfort and care to homes across the region for over four decades. At All Pro, we don’t just offer jobs—we offer careers with purpose.

Key Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.

Qualifications

• It is preferable to have prior experience in dispatching, customer service, in plumbing, service technicians, or electricians
• 2+ years of dispatch experience
• 2+ years of customer service experience
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively is essential.
• Flexibility to work varying shifts, including evenings and weekends if necessary.

Pay Transparency

The starting rate for this opportunity ranges from$20-$23plus bonuses, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience.

Apex Service Partners is anequal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.