Customer Service Representative

Skyservice Business Aviation; Calgary; On-site; CAD 32,000 - 52,000; Full time

Job summary

Skyservice Business Aviation in Calgary is seeking a customer service professional for a 3-month, on-site position. You will ensure high standards of guest service, coordinate with ground crews, and handle inquiries and bookings with professionalism.

You'll communicate using ground/air radios, maintain orderly operations, and support fueling, catering, car rental, and hotel arrangements while upholding Skyservice's safety and service philosophy. Post-secondary education is an asset.

Qualifications

• Two years of customer service experience.
• Ability to deliver courteous, discreet, efficient, and professional service.
• Familiarity with NATO phonetic alphabet.
• Proactive in identifying customer needs.
• Strong organizational and multitasking skills.
• Ability to work under pressure in a fast-paced environment.
• Team player with positive attitude.

Responsibilities

• Provide high standards of service to customers in accordance with the Skyservice philosophy.
• Communicate via ground/air Unicoms and radios.
• Coordinate with line service crew and concierge; liaise with courtesy van drivers.
• Maintain systems and inform Line Service Crew of updates.
• Uphold security protocols and situational awareness.
• Coordinate fueling, catering, car rental, hotel bookings, and reservations.
• Answer general phone lines and route calls to the appropriate person.
• Keep FBO areas clean and stocked with coffee, snacks.
• Take orders, promote services, respond to inquiries and incidents; update accounts.
• Other duties as assigned.

Skills

Customer service

Professional communication

NATO phonetic alphabet

Proactive problem solving

Organization

Under pressure

Microsoft Office

Education

Post-secondary education

Tools

Microsoft Office

Job description

SKYSERVICE BUSINESS AVIATION

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us:

https://www.skyservice.com/

YOUR FUTURE AT SKYSERVICE:

Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams!

This is a temporary position for 3 months.

SUMMARY OF RESPONSIBILITIES:

• Providehigh standardsof service to customersin accordance withtheSkyservicephilosophy, ensure efficient and courteous arrivals and departures of customers;
• Communicate via ground/air Unicoms and radios;
• Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers;
• Maintain, monitor, and update the system and advise Line Service Crew accordingly;
• Remain vigilant with security protocols and situational awareness;
• Ensure communication and coordination between customers, line service, and staff;
• Coordinate fueling, catering, car rental, hotel booking and reservations;
• Answer the general number phone lines andforwardthe calls to theappropriate person;
• Ensure that all areas of the FBOare clean at all times;
• Ensure coffee, condiments, and snacks are restocked regularly;
• Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
• Any other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

• Twoyears’ experiencein a customer service environment;
• Ability to deliver service that is courteous, discreet, efficient, professional;
• Knowledge of the standard NATO phonetic alphabet;
• Proactive, sees and understand the customers’ needs;
• Strong organizational skills, resourceful;
• Ability to work under pressurein a fast pacedenvironment;
• Ability to provide positive attitude while working in a group;
• Working knowledge of Microsoft Office Products
• Available to work on different shifts, including weekends and statutory holidays.

EDUCATION:

• Post-secondary education is an asset.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties.