Avionics Component Service Shop Technician

Skyservice Business Aviation Inc.; Mississauga; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working arrangements

Competitive health benefits

Employee assistance program

Group retirement savings plan

Paid time off

Employee referral program

Service awards

Job summary

Skyservice Business Aviation Inc. seeks an experienced Administrative Coordinator in Mississauga. You will manage customer inquiries related to avionics work and improve efficiencies through a new SharePoint tracking system.

The role requires administrative expertise, attention to detail, and strong interpersonal skills. You will work in a hybrid environment and will be offered competitive benefits including group health coverage and a retirement savings plan.

Qualifications

• Minimum three years of administrative experience preferred in aviation or technical environments.
• Experience in coordinating and managing tasks in a diverse and dynamic setting.
• Familiarity with safety and regulatory compliance documentation.

Responsibilities

• Serve as the primary point of contact for customers regarding avionics work orders.
• Coordinate customer requirements and maintain smooth communication.
• Lead the development of a SharePoint-based tracking system for shop efficiency.
• Assist with inventory tracking and procurement coordination.

Skills

Microsoft Office Suite proficiency

Organizational skills

Interpersonal abilities

Attention to detail

Multitasking skills

Education

Post-secondary education in a related field

Tools

SharePoint

SkyTrack or similar systems

Job description

SKYSERVICE BUSINESS AVIATION

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed‑based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of a team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/

YOUR FUTURE AT SKYSERVICE

Here at Skyservice, we are continuing to grow and provide high‑level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast‑paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams!

SUMMARY OF RESPONSIBILITIES

• Serve as the primary point of contact for customers regarding avionics work orders and service updates;
• Provide timely and professional responses to customer inquiries, ensuring high levels of satisfaction.
• Coordinate with internal departments to relay customer requirements and feedback;
• Ensure smooth communication between internal teams and customers, accurate documentation, and timely execution of shop activities.
• Manage and track all incoming and ongoing work orders within the avionics shop;
• Ensure accurate documentation, prioritization, and scheduling of tasks in coordination with technicians and supervisors, monitor progress and update stakeholders on job status and completion timelines;
• Lead the development and implementation of a SharePoint-based tracking system to enhance shop efficiency and transparency;
• Identify opportunities to streamline administrative and operational processes;
• Train team members on new tools and ensure consistent usage and data integrity;
• Assist with inventory tracking and procurement coordination as needed;
• Support compliance with regulatory and safety standards through proper documentation and reporting;
• Maintain accurate records of parts, labor, and service reports;
• Support data entry of production paperwork and ensure that any errors and omissions are brought to the attention of the work package leader for correction;
• Submit onboarding documentation for new employees and contractors – including submission of change requests to IT for any necessary Skytrack set‑ups;
• Coordinate in‑house/out‑of‑base training (including travel arrangements, bookings, preparing training packages and contracts); act as a backup for the SMS/Training/H&S group when needed;
• Coordinate meetings, take minutes, prepare documentation for daily/weekly/monthly reports, verify expense reports, process invoices to appropriate agencies, maintain employee database etc.
• Update and maintain department employee files;
• Order office supplies and uniforms;
• Other related duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED

• Post‑secondary education in a related field;
• A minimum of three (3) years of administrative experience in an administrative or coordination role, preferably in aviation or a technical environment;
• Proficient in the use of Microsoft Office Suite, especially SharePoint and Excel;
• Strong organizational and multitasking skills;
• Excellent communication and interpersonal abilities;
• Familiarity with SkyTrack or similar maintenance tracking systems is an asset;
• Proactive and detail‑oriented;
• Comfortable working in a fast‑paced, team‑oriented environment;
• Adaptable to evolving responsibilities and technologies.

BENEFITS

• Hybrid working arrangements
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistance program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee referral program
• Service awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.