Concierge

Skyservice; Dorval; On-site; CAD 24,796 - 33,062; Full time

Benefits offered by this job

Health benefits

Employee assistant program

Group retirement savings plan with 회사

Job summary

Skyservice in Dorval, Canada, is seeking a front-line Customer Service/CSR to support arrivals, departures, ground transportation, and guest services for passengers and flight crews. You will coordinate with Front Desk, Lineservice, and FBO teams while delivering catering, baggage handling, and shuttle services.

The role requires 2–3 years in customer service (aviation preferred), a Class 5 license, ability to lift up to 50 lbs, and flexibility for weekend/holiday shifts.

Qualifications

• 2-3 years’ experience in a discerning customer service environment, preferably in aviation.
• Must have a Class 5 driver’s license.
• Available to work on different shifts, including weekends and statutory holidays.
• Must be able to lift up to 50 lbs.
• Excellent communication skills.
• Strong organizational skills.
• Ability to work under pressure.
• Ability to consistently provide a positive attitude.
• Completion of secondary school or equivalent is required.

Responsibilities

• Deliver exceptional customer service in accordance with our brand philosophy and Elevate Program standards.
• Facilitate the efficient, professional, and courteous arrival and departure of customers, passengers, and flight crews.
• Maintain regular communication with the Front Desk and Lineservice teams to ensure seamless customer service delivery.
• Coordinate communication between customers, flight crews and FBO personnel.
• Greet and assist flight crews with catering, ground transportation arrangements, and other ground support requirements.
• Deliver catering, coffee, ice, newspapers, and other requested items to aircraft as required.
• Greet passengers and provide baggage handling, valet parking services, as requested.
• Ensure baggage carts and valet vehicles are prepared and snow removal/warming procedures are in place during winter operations.
• Cover the Front Desk and perform high-level CSR duties such as answering calls and inquiries.
• Escalate customer service concerns, operational issues, or safety matters to the Customer Service Supervisor or Manager promptly.
• Maintain cleanliness and presentation of all customer-facing areas; report deficiencies and ensure equipment is operational.
• Conduct courtesy shuttle runs to airport terminals, hotels, and other locations as required.
• Ensure courtesy shuttle is clean, fueled, and maintained to SOPs.
• Complete daily/weekly vehicle inspections and submit reports to the GSE Supervisor.
• Adhere to all SOPs and perform security patrols and checks; report issues promptly.
• Maintain cleanliness and safety of parking lots and walkways; manage winter snow/ice removal as needed.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Communication

Organization

Ability to work under pressure

Positive attitude

Education

Secondary school or equivalent

Job description

SUMMARY OF RESPONSIBILITIES:

• Deliver exceptional customer service in accordance with our brand philosophy and Elevate Program standards.


• Facilitate the efficient, professional, and courteous arrival and departure of customers, passengers, and flight crews.


• Maintain regular communication with the Front Desk and Lineservice teams to ensure seamless customer service delivery.


• Facilitate / coordinate communication between customers, flight crews and FBO personnel.


• Greet and assist flight crews with catering, ground transportation arrangements (limousine, shuttle, rental vehicles), and other ground support requirements.


• Deliver catering, coffee, ice, newspapers, and other requested items to aircraft as required.


• Greet passengers and provide baggage handling, valet parking services, as requested.


• Greet arriving aircraft whenever operationally feasible and ensure baggage carts, are available and ready for use; Ensure valet vehicles are prepared for passenger return, including snow removal, and warming vehicles during winter operations.


• Cover the Front Desk and perform high-level CSR duties such as answering incoming telephone calls and assisting with inquiries, as required.


• Escalate customer service concerns, operational issues, or safety matters to the Customer Service Supervisor or Manager in a timely manner.


• Maintain the cleanliness, and presentation of all customer-facing areas, including Passenger and Pilot lounges, the Cafe, Boardrooms and Luggage storage areas. Ensure that supplies are always stocked and that equipment, including coffee machines and televisions, are operational. Report deficiencies as required and follow up to ensure they are remedied.


• Conduct courtesy shuttle runs to airport terminals, hotels, as required.


• Ensure courtesy shuttle is clean, fueled, and maintained to Standard Operating Procedures.


• Ensure vehicle-related supplies, including cleaning products are on hand.


• Complete daily / weekly vehicle inspections; submit reports to the designated GSE Supervisor.


• Adhere to all Standard Operating Procedures.


• Conduct and document security patrols, door checks, and parking lot inspections two to three times per shift, monitor interior and exterior areas for unusual/suspicious activity, safety or security concerns, vehicle damage, and other irregularities. Promptly report any issues.


• Maintain the cleanliness and safety of parking lots, entrances, walkways, and exterior areas; During winter operations, ensure groundside and airside walkways remain clear of snow and ice until contracted snow removal services arrive on site.


• Perform other duties and responsibilities as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

• A minimum of 2-3 years’ experience in a discerning customer service environment, preferably in aviation;


• Must have a Class 5 driver’s license;


• Available to work on different shifts, including weekends and statutory holidays;


• Must be able to lift up to 50 lbs.;


• Excellent communication skills;


• Strong organizational skills;


• Ability to work under pressure;


• Ability to consistently provide a positive attitude;


• Completion of secondary school or equivalent is required.

Benefits:

• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans


• Employee assistant program


• Group retirement savings plan with company matching contribution


• Paid time off including sick days and personal days


• Employee Referral Program


• Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties.