Customer Service Representative

Colonial Group; Calgary; On-site; CAD 42,000 - 60,000; Full time

Job summary

Canadian Linen in Calgary seeks a Customer Service Representative to manage client accounts and drive sales through exceptional service. You will handle deliveries, pickups, and payments while maintaining strong relationships with customers.

Responsibilities include route execution, loading/unloading, and coordinating with the manager on cross-selling opportunities. The role emphasizes safety, reliability, and professional standards in a dynamic, team-focused environment.

Qualifications

• High School Diploma required.
• Valid driver's license with a clean driving record.
• Experience in customer service, sales and delivery.
• Able to lift 25 lbs and occasionally 50+ lbs.
• Punctual, reliable and detail oriented.

Responsibilities

• Navigate delivery routes, ensuring timely, safe deliveries to customers.
• Deliver and pickup uniforms, linens, towels, mats and other rental items.
• Secure electronic signatures, collect payments, and maintain inventory records.
• Engage with customers to identify needs and cross-sell products with manager guidance.
• Unload returns, report vehicle issues, and keep routes accurate and tidy.

Skills

Customer service

Sales

Delivery

Driving

Punctuality

Interpersonal skills

Communication

Attention to detail

Heavy lifting

Education

High School Diploma

Job description

WHY CHOOSE US?

• Job stability: Canadian Linen has been employing people for 100 years
• Competitive pay rate + commission
• Great benefits and employee assistance program
• Retirement Savings Plan
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Career growth opportunities

THE ROLE

If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients.

What you’ll do:

As a Customer Service Representative, you'll embark on a multifaceted journey involving physical work, driving, delivery, and a seamless blend of customer service and sales.

Delivery Route Operations and Safety Procedures

• Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
• Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
• Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
• Employ safe lifting techniques, prioritizing the secure movement of goods.
• Drive truck safely to designated customer locations, executing deliveries efficiently.

Product Delivery and Pickup

• Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
• Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
• Collect soiled goods and organize them securely in the vehicle.

Customer Service and Sales

• Secure electronic signatures for invoices and collect necessary payments.
• Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
• Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
• Consult with customers on additional product options, involving the manager for complex opportunities.
• Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Post-Delivery Procedures, Reporting, and Professional Standards

• Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
• Report any vehicle accidents, mechanical issues, or malfunctions promptly.
• Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
• Demonstrate and develop competencies aligned with the role.
• Uphold company values of integrity, respect, responsibility, and trust steadfastly.

We are looking for individuals who have:

• A High School Diploma.
• A valid driver's license with a clean driving record (Driver’s Abstract required).
• Experience in physically demanding roles with heavy lifting.
• Proven experience in customer service, sales, and delivery services.
• A track record of punctual work attendance.
• Customer-focused and detail-oriented attributes.
• Excellent communication and interpersonal skills.
• Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

Schedule & Travel Requirements

4-day work week

10-hour shifts, 6:30 a.m. to 4:30 p.m.

Travel required: no overnights