Customer Service Representative

Vancouver Handyman Services; Burnaby; On-site; Full time

Job summary

Join a dynamic and friendly team as a Customer Service Representative in a well-established home improvement company. This role offers a chance to showcase your communication skills and customer service expertise while managing various office tasks. You will be supported with excellent training and work in a professional yet casual atmosphere. If you enjoy working with people and thrive in a fast-paced environment, this position is perfect for you. With competitive pay and a supportive team, you'll find a rewarding career that values your contributions and fosters growth.

Benefits

Competitive Pay

Excellent Training

Business Casual Attire

Incentive Plan

Friendly Work Environment

Qualifications

• 1+ years in a Call Center or Customer Service role preferred.
• Strong communication skills and ability to work independently.

Responsibilities

• Provide excellent customer service and manage business details.
• Handle scheduling, customer support, and job tracking.

Skills

Customer Service Skills

Communication Skills

Time Management

Multi-tasking

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

CRM Software

Job description

Handyman Connection is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of an International Franchise with an opening for a full-time Customer Service Representative. Our customers are seeking additional office support for our growing business.

We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track! This person will have an upbeat attitude and willingness to help the team. Here’s why we want you to work with us!

What You Will Receive

1. Earn competitive pay depending on your skills, experience and availability - starting at $16.00/hour
2. Work during traditional business hours
3. Professional small office with a friendly touch
4. Excellent training and support
5. Business casual attire atmosphere

Responsibilities

1. Dedication to excellent customer service
2. Able to manage small business details while working independently
3. Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
4. Experience handling projects to completion
5. Ability to multi-task in a high-stress environment

Qualifications

1. Strong telephone and written communication skills