Customer Service Representative

Quadra Group; Burlington; Hybrid; CAD 45,000 - 67,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Generous vacation and holidays

24/7 virtual healthcare

Career growth opportunities

Job summary

Quadra Group is seeking a Customer Service Representative for mining distribution, with hybrid work arrangements and a strong emphasis on data integrity and cross-functional collaboration.

The role involves order processing in JD Edwards, liaising with logistics and procurement, and maintaining Salesforce records to support efficient customer service across Canada and the U.S. bilingual communication is valued.

Qualifications

• Completed DEC in administration, business or related field is an asset.
• Exceptional verbal and written communication in French and English for Vaudreuil, QC; bilingualism an asset for other locations.
• Strong computer skills including MS Office; Salesforce and JD Edwards are strong assets.

Responsibilities

• Process and manage customer orders in JD Edwards, ensuring data integrity throughout the order lifecycle.
• Verify details on purchase orders and ensure compliance with policies and customer agreements.
• Respond to customer inquiries and requests promptly and professionally.
• Track order statuses and communicate updates to customers.
• Coordinate with logistics, operations and procurement to align expectations and capabilities.
• Collaborate with sales to resolve issues and communicate across departments.
• Provide product recommendations to support purchasing decisions.
• Use Salesforce to track customer interactions and maintain up-to-date data.
• Maintain account records accurate and aligned with customer needs.
• Review weekly/monthly reports to identify trends and areas for improvement.

Skills

Customer service

Bilingual French/English

Communication

Problem solving

Education

DEC in administration/business

Tools

JD Edwards

Salesforce

Microsoft Office

Job description

Position: Customer Service Representative

Location: Vaudreuil, Quebec or Burlington, Ontario

Start time: This position requires an early start, with a schedule of either 7:00 a.m. to 3:30 p.m. or 7:30 a.m. to 4:00 p.m.

Status: Full-time, permanent position. This posting is for an existing vacancy.

Workplace Flexibility: Hybrid work policy (minimum of 2 days per week in the office at the designated office location)

Customer Service Representative - Mining Distribution

If you’re energized by solving problems, building relationships, and being the person others rely on, this role places you at the center of an industry that never stops. Quadra is a leading distributor serving the mining sector, and we’re looking for a Customer Service Representative who thrives in a dynamic, hands-on environment.

Why the Mining Industry Is an Exciting Place to Build Your Career

In this role, you’ll have a direct impact on essential industries and large-scale operations. Every day brings new challenges, new conversations, and new opportunities to make a difference. You’ll gain exposure to mining distribution, supply chain operations, and technical products—experience that can open doors to future roles in sales, operations, procurement, and account management.

The Mining Group at Quadra is known for its strong team culture. You’ll join a group of people who take pride in their work, support one another, and thrive in a unique and fast-moving industry.

This is a collaborative, fast-paced, and solution-oriented position where your professionalism, positive attitude, and commitment to service excellence will shine.

Who We’re Looking For

We’re seeking someone who brings enthusiasm, motivation, and a proactive mindset. If you enjoy being the go‑to person, take pride in delivering impeccable service, and want to grow within a respected industry leader, you’ll be a great fit for our team.

At Quadra, we put people first so that together, we can reimagine the possibilities.

When you join Quadra, you'll be part of a 50+ years old organization that is dedicated to its 550+ employees located in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility. In addition, Quadra is proud to be recognized as one of the Best Managed Companies for over 21 years and certified as a Great Place to Work®.

What would be your main responsibilities as a Customer Service Representative?

• Accurately processing and managing customer orders in the JD Edwards system, ensuring data integrity throughout the order lifecycle
• Verifying and validating the details on purchase orders, ensuring compliance with company policies and customer agreements
• Addressing and resolving customer inquires and requests in a timely manner
• Monitoring and tracking order statuses, ensuring updates are communicated promptly and accurately to customers
• Coordinating with the logistics, operations and procurement teams to ensure alignment between customer expectations and operations capabilities
• Collaborating with sales teams to address and resolve customer issues, ensuring seamless communication between departments
• Providing product recommendations and insights to customer to enhance their purchasing decisions
• Leveraging Salesforce to track, analyze, and manage customer interactions and activities, ensuring data is up to date
• Managing account maintenance activities, ensuring records are accurate and aligned with customer needs
• Reviewing and interpreting weekly and monthly reports to identify trends, and areas of improvement
• Working in synergy with other departments fostering a collaborative environment to ensure full customer focus

What are the qualifications needed to have success in this position?

• Completed DEC in administration, business or in a related field is an asset.
• Exceptional verbal and written communication skills in French and English are necessary for candidates working in the Vaudreuil, QC office; proficiency in both languages is an asset for candidates at other locations.
• Comfortable and confident in communicating with customers via phone and email.
• Demonstrates a strong work ethic and a drive for success, with essential qualities of compassion, integrity and honesty
• Minimum of 3 years of relevant experience as a Customer Service Representative within distribution, logistics of manufacturing industries
• Industrial chemical/Mining experience or a background would be considered an asset
• Ability to work both independently and collaboratively in a team environment
• Thrives in a fast-paced environment, able to make quick decisions and under pressure
• Demonstrate excellent interpersonal, communication, and analytical skills
• Must have strong computer skills, including advance Microsoft Office suite abilities. Knowledge of Salesforce and JD Edwards will be considered as a strong asset for this role.

Here’s Some Of The Benefits You Will Gain

• Competitive compensation that recognizes your experience and contribution
• Comprehensive benefits package to support you and your family
• Generous vacation time, personal days, and additional statutory holidays, because time to recharge matters
• 24/7 virtual healthcare and telemedicine services for you and your family
• Wellness and mental health programs designed to support your overall well-being
• Employee Assistance Program (EAP) offering additional support when you need it
• A strong onboarding and training program to help you feel confident and successful from day one
• Continuous learning and development opportunities, including internal and external training
• Real opportunities for career growth and advancement within a growing organization that invests in its people
• A people-first culture where collaboration, support, and having fun are part of how we work
• A modern, fully digital environment that encourages innovation and new ideas
• Opportunities to get involved through company committees and internal initiatives
• Fun social activities and company events that bring our teams together
• Employee recognition programs celebrating your contributions, achievements, and years of service
• Employee referral program with financial rewards
• The stability of a successful, private, family-owned company with a strong foundation and a long-term vision
• And much more!

Compensation Information:

Compensation Information: The annual base pay range for this position is reasonably expected to be $44,690 to $67,100. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience. Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender‑neutral wording in a non‑discriminatory spirit.