Customer Service Representative

Colonial Group; Burlington; Hybrid; CAD 45,000 - 67,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive pay CAD 44,690–67,100

Great benefits package

Vacation and personal days

Employee assistance program

Flexible, people-first culture

Job summary

Quadra is seeking a Customer Service Representative to support mining distribution, operating in a hybrid environment with in-office and remote components in Canada. You will handle customer orders in JD Edwards, verify purchase orders, and resolve inquiries while coordinating with logistics, operations, and procurement teams.

The role emphasizes proactive service, collaboration across departments, and the ability to provide product recommendations.

Qualifications

• DEC in administration or business is an asset.
• Bilingual French and English required for Vaudreuil, QC office; proficiency is an asset for other locations.
• Minimum 3 years of relevant experience in customer service within distribution/logistics.
• Strong communication, analytical and interpersonal skills.

Responsibilities

• Process and manage customer orders in JD Edwards with data integrity.
• Verify and validate purchase orders for accuracy and policy compliance.
• Address and resolve inquiries promptly and professionally.
• Track orders and provide timely updates to customers.
• Collaborate with logistics, operations and procurement to align with customer needs.
• Work with sales to resolve issues and provide product recommendations.

Skills

Bilingual (English & French)

Interpersonal skills

Analytical thinking

Education

DEC in administration or business

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

Position: Customer Service Representative

Location: Vaudreuil, Quebec or Burlington, Ontario

Start time: This position requires an early start, with a schedule of either 7:00 a.m. to 3:30 p.m. or 7:30 a.m. to 4:00 p.m.

Status: Full-time, permanent position. This posting is for an existing vacancy.

Workplace Flexibility: Hybrid work policy (minimum of 2 days per week in the office at the designated office location)

Customer Service Representative – Mining Distribution

If you’re energized by solving problems, building relationships, and being the person others rely on, this role places you at the center of an industry that never stops. Quadra is a leading distributor serving the mining sector, and we’re looking for a Customer Service Representative who thrives in a dynamic, hands‑on environment.

Why the Mining Industry Is an Exciting Place to Build Your Career

In this role, you’ll have a direct impact on essential industries and large‑scale operations. Every day brings new challenges, new conversations, and new opportunities to make a difference. You’ll gain exposure to mining distribution, supply chain operations, and technical products—experience that can open doors to future roles in sales, operations, procurement, and account management.

The Mining Group at Quadra is known for its strong team culture. You’ll join a group of people who take pride in their work, support one another, and thrive in a unique and fast‑moving industry.

This is a collaborative, fast‑paced, and solution‑oriented position where your professionalism, positive attitude, and commitment to service excellence will shine.

Who We’re Looking For

We’re seeking someone who brings enthusiasm, motivation, and a proactive mindset. If you enjoy being the go‑to person, take pride in delivering impeccable service, and want to grow within a respected industry leader, you’ll be a great fit for our team.

At Quadra, we put people first so that together, we can reimagine the possibilities.

When you join Quadra, you'll be part of a 50+ years old organization that is dedicated to its 550+ employees located in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility. In addition, Quadra is proud to be recognized as one of the Best Managed Companies for over 21 years and certified as a Great Place to Work.

What would be your main responsibilities as a Customer Service Representative?

• Accurately processing and managing customer orders in the JD Edwards system, ensuring data integrity throughout the order lifecycle
• Verifying and validating the details on purchase orders, ensuring compliance with company policies and customer agreements
• Addressing and resolving customer inquires and requests in a timely manner
• Monitoring and tracking order statuses, ensuring updates are communicated promptly and accurately to customers
• Coordinating with the logistics, operations and procurement teams to ensure alignment between customer expectations and operations capabilities
• Collaborating with sales teams to address and resolve customer issues, ensuring seamless communication between departments
• Providing product recommendations and insights to customer to enhance their purchasing decisions
• Leveraging Salesforce to track, analyze, and manage customer interactions and activities, ensuring data is up to date
• Managing account maintenance activities, ensuring records are accurate and aligned with customer needs
• Reviewing and interpreting weekly and monthly reports to identify trends, and areas of improvement

• Working in synergy with other departments fostering a collaborative environment to ensure full customer focus

What are the qualifications needed to have success in this position?

• Completed DEC in administration, business or in a related field is an asset.
• Exceptional verbal and written communication skills in French and English are necessary for candidates working in the Vaudreuil, QC office; proficiency in both languages is an asset for candidates at other locations.
• Comfortable and confident in communicating with customers via phone and email.
• Demonstrates a strong work ethic and a drive for success, with essential qualities of compassion, integrity and honesty
• Minimum of 3 years of relevant experience as a Customer Service Representative within distribution, logistics of manufacturing industries
• Industrial chemical/Mining experience or a background would be considered an asset
• Ability to work both independently and collaboratively in a team environment
• Thrives in a fast-paced environment, able to make quick decisions and under pressure
• Demonstrate excellent interpersonal, communication, and analytical skills
• Must have strong computer skills, including advance Microsoft Office suite abilities. Knowledge of Salesforce and JD Edwards will be considered as a strong asset for this role.

At Quadra, we provide an engaging and supportive culture that fosters collaboration, a family-oriented atmosphere, and a high degree of autonomy and flexibility. You’ll have the chance to be part of a professional, innovative, and fun team within a growing, people-centric organization that has earned Great Place to Work certification. Why should you choose us?

Here’s some of the benefits you will gain:

• Competitive compensation that recognizes your experience and contribution
• Comprehensive benefits package to support you and your family
• Generous vacation time, personal days, and additional statutory holidays, because time to recharge matters
• 24/7 virtual healthcare and telemedicine services for you and your family
• Wellness and mental health programs designed to support your overall well-being
• Employee Assistance Program (EAP) offering additional support when you need it
• A strong onboarding and training program to help you feel confident and successful from day one
• Continuous learning and development opportunities, including internal and external training
• Real opportunities for career growth and advancement within a growing organization that invests in its people
• A people-first culture where collaboration, support, and having fun are part of how we work
• A modern, fully digital environment that encourages innovation and new ideas
• Opportunities to get involved through company committees and internal initiatives
• Fun social activities and company events that bring our teams together
• Employee recognition programs celebrating your contributions, achievements, and years of service
• Employee referral program with financial rewards
• The stability of a successful, private, family-owned company with a strong foundation and a long-term vision
• And much more!

Compensation Information:

The annual base pay range for this position is reasonably expected to be $44,690 to $67,100. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits.Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.

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