Customer Service Representative

Watson Building Supplies - Burlington; Burlington; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) matching plan

Employee stock purchase program

Paid vacation & holidays

Medical, dental, vision benefits

Job summary

Watson Building Supplies - Burlington in Burlington, ON is seeking a friendly Customer Service Representative to deliver exceptional service to customers and employees. Training in building materials for drywall will be provided.

You will handle orders in person, over the phone, and by email, use order-entry systems, keep the showroom stocked, and help customers choose the right products. The role requires a high school diploma, strong computer skills, and the ability to multitask in a

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Ability to multitask and manage time effectively.
• Strong computer skills and basic office software proficiency.

Responsibilities

• Greet customers warmly and determine problems, orders, or other reasons for calling.
• Take orders at the sales counter and over the phone; pass questions to sales staff when needed.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Maintain showroom cleanliness and proper stocking.

Skills

Customer service

Communication

Team player

Attention to detail

Multitasking

Proactive

Education

High school diploma or GED

Tools

Order entry software

Office equipment

Job description

C$47,500 - C$55,100/yearly Posted 6 days ago Less than 10 applies

Watson Building Supplies - Burlington

Burlington, ON A9A

Position Purpose

The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training in product knowledge of building materials for the drywall industry will be provided.

Key Responsibilities

• Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values, and practices. Greet customers warmly and determine problems, orders, or other reasons for calling.
• Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information. Take orders at the sales counter and or over the phone.
• Ability to use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Ensure the showroom is clean and properly stocked.

Minimum Education

High school diploma or GED equivalent.

Minimum Qualifications

• Ability to self -manage, show initiative and be comfortable meeting the public. Be a team player, demonstrate attention to detail and have good organizational skills.
• Exceptional computer skills.
• Ability to self-manage, show initiative and be proactive. Communicate professionally, both verbally and in writing to coworkers and customers. Occasionally, will move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in office environment
• Must be able to multitask.
• Must be able to receive and analyze financial information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement.

The (range of) compensation for this position is $47,500.00 to $55,100.00

Job Location: GMS Family of Locations - Burlington3191 Mainway Burlington, ON L7M 1A6

SRS Distribution Inc., including all its subsidiaries, is committed to providing equal employment. All employment decisions are made without regard to any ground protected by applicable human rights legislation, including but not limited to race, colour, sex, gender, identity or expression, pregnancy, sexual orientation, age (except as provided by law), religion, ethnic or national origin, or disability.

If you require an accommodation during any stage of the recruitment process due to a disability, please contact Human Resources at 855.556.3221, or by email at: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

Employment offers may be contingent upon successful completion of a background check that could include a criminal reference check with law enforcement authorities, a verification of your academic credentials and an employment verification with former employers, as permitted by law.

Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, Group RRSP, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

Benefits

• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Program
• Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave, Adoption Assistance Program
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Mental, Physical and Emotional Well-Being Programs for Employees and Families
• Wellness Program and Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program

C$47,500 - C$55,100/yearly Posted 6 days ago Less than 10 applies