Customer Service Representative

eBrandon; Brandon; On-site; CAD 42,000 - 62,000; Full time

Job summary

BEHLEN in Brandon, Manitoba, is seeking a Customer Service Representative to support Builders from order receipt through final delivery. Reporting to the Customer Service Manager, you will process orders, handle requests, and act as the liaison between Builders and internal departments to ensure on-time product delivery.

The role requires an Office Administration Diploma, 2–3 years of customer service experience in AG or manufacturing, proficiency with Microsoft Office, and strong communication

Qualifications

• Completion of an Office Administration Diploma or related discipline.
• Two to Three years related customer service experience.
• Experience in the AG Industry, construction and/or manufacturing environment is required.
• Proficiency with Microsoft Office is a requirement.
• Solid communication and interpersonal skills; superior telephone etiquette and a resourceful problem solver.
• Attention to detail, time and priority management are necessary for success.
• Ability to work in fast-paced environment, continually adapt to change and work under pressure.

Responsibilities

• Process customer orders; requests; and act as liaison between Builders and internal departments to ensure product delivery and customer satisfaction.
• Support to our Reception team and provide day-to-day support of Builders orders.
• Direct link to customers and support initiatives to increase sales of our product line, worldwide.
• Collaborate with internal teams to resolve issues and maintain high service levels.

Skills

Customer service

Communication

Time management

Education

Office Administration Diploma

Related discipline

Tools

Microsoft Office

Job description

As Canada?s largest manufacturer of steel building systems, BEHLEN values our people and our community as much as our clients value our work. Behlen Industries LP manufactures steel building systems used in recreational, commercial, and industrial markets. Behlen is a proud member of WGI Westman Group Inc. ? A dynamic, entrepreneurial group dedicated to the growth of their employees, customers and the communities in which they operate.

Progress creates a career opportunity in Brandon, Manitoba.

Geographic Reference

CUSTOMER SERVICE REPRESENTATIVE

Reporting to the Customer Service Manager, our Customer Service Representative is knowledgeable about AG Products as well as pre-engineered steel building systems; supporting and working with our Builders throughout the duration of their order; from time of receipt to final delivery. Our successful applicant will be responsible for project coordination and providing day-day support of our Builders orders. Responsibilities include processing customer orders; requests; and acting as the liaison between our Builders and internal departments within Behlen Industries LP to ensure product delivery and customer satisfaction. The Customer Service Representative will also be responsible for providing support to our Reception team. As the successful team member you will be the direct link to our customers and support initiatives to increase sales of our product line, worldwide.

This role requires:

• Completion of an Office Administration Diploma or related discipline.
• Combinations of experience and relevant courses will also be considered.
• Two to Three years related customer service experience.
• Experience in the AG Industry, construction and/or manufacturing environment is required.
• Proficiency with Microsoft Office is a requirement.
• Solid communication and interpersonal skills; superior telephone etiquette and a resourceful problem solver.
• Attention to detail, time and priority management are necessary for success.
• Ability to work in fast-paced environment, continually adapt to change and work under pressure
• Some travel may be required

Behlen Industries LP provides a competitive total rewards package including professional growth, career development and continuous learning.

We thank all applicants for their interest.

Only those selected for an interview will be contacted.

Behlen Industries welcomes applications from qualified candidates and employees with disabilities. Reasonable accommodations are available upon request during the assessment and section process.

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