Customer Service Representative

GFL Environmental Inc.; Bracebridge; On-site; CAD 36,000 - 48,000; Full time

Job summary

GFL Environmental Inc. in Bracebridge, ON is seeking a bright Customer Service Representative to join the team.

The CSR will assist in selling and promoting GFL’s solid waste services to businesses by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Provide excellent customer service via in person, telephone, email, or via the web; communicate clearly with on-the-road employees to give instructions and assistance; answer calls;

Qualifications

• High School Diploma or GED required.
• Previous customer service experience is an asset.
• Excellent communications skills and problem-solving abilities required.

Responsibilities

• Provide excellent customer service via in person, telephone, email, or web.
• Communicate clearly with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve customer questions and concerns within established guidelines.
• Monitor, resolve, document, and report customer complaints and issues relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before accounts receivable payment.
• Maintain new account files.
• Work with supervisors to ensure missed stops and special pickups are completed daily.

Skills

Excellent communications skills

Excellent problem-solving skills

Education

High School Diploma or GED

Job description

Our GFL location in Bracebridge, ON is looking for a bright Customer Service Representative to join the team! The CSR will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner.

Key Responsibilities

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
• Maintain new account files.
• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.

Requirements

• High School Diploma or GED.
• Previous customer service experience is an asset.
• Excellent communications skills
• Excellent problem-solving skills and a drive to succeed

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.