Customer Service Rep

Bandstra-Transportation-Systems-Ltd.-; Prince George; On-site; CAD 22,000 - 33,000; Full time

Job summary

Bandstra Transportation is currently seeking a dedicated Customer Service Representative for our Prince George, BC operations. The role focuses on data entry, customer contact, and supporting daily logistics tasks in a fast-paced environment.

You'll handle order entry, respond to inquiries by phone and email, prepare reports, and assist warehouse and drivers with paperwork, collaborating with the local team and other branches to keep operations running smoothly.

Qualifications

• Minimum two years of data entry and office experience.
• Knowledge of TDG paperwork requirements an asset, but not required.
• Strong interpersonal skills.
• Proficient reading, writing and speaking English.
• Strong computer and presentation skills.
• Highly organized and able to multi-task in a fast paced environment.

Responsibilities

• Process order entries and data entry tasks to support daily operations.
• Respond to customers by phone and email in a courteous, timely manner.
• Complete reports and assist warehouse/drivers with paperwork as needed.
• Collaborate with the office team locally and in other branches to improve efficiency.

Skills

Data entry

Office experience

TDG paperwork

Interpersonal skills

English proficiency

Computer skills

Multi-tasking

Presentation skills

Job description

Interested in a job with Bandstra Transportation?

We are a transportation and logistics company, providing dedicated LTL & TL, van and deck service across Western Canada. With more than 65 years of service, we have developed a well-known and solid reputation for providing unparalleled service to our customers. With the experience that comes from servicing everything from the largest mines and manufacturers to the smallest local business, our team is equipped to handle almost any transportation project.

Our people are the key to our success! This is why we have been recognized by Trucking HR Canada as a Top Fleet Employer. From the clerk to the President, each person plays an important role in the overall supply chain, ensuring our customers receive their goods in the time frame they expect. We have a strong commitment to safety, as verified by our COR certification. We operate new equipment, which is continually maintained to the highest standard.

JOB SUMMARY:

We are currently accepting resumes for an experiencedCustomer Service Representativefor our Prince George, BC operations.

Start Date: As Soon As Possible

Nature & Scope of Position

The Data Entry / Customer Service Rep is responsible for handling customer requests and a variety of paperwork in order to support the daily operations. This individual is tasked with order entry, responding to customers over the phone and email, completing reports, and assisting warehouse/drivers as needed with their paperwork. This individual will interact with customers and respond to all inquiries in a courteous and efficient manner. Customer Service Rep will work in conjunction with the rest of the office team locally and in other branches to improve efficiencies. The position hours are 11:30 pm to 8:00 pm, with some overtime available.

Skills & Experience

• Minimum two years of data entry and office experience
• Knowledge of TDG paperwork requirements an asset, but not required
• Strong interpersonal skills
• Proficient reading, writing and speaking English
• Strong computer and presentation skills
• Highly organized and able to multi-task in a fast paced environment

Remunerations

• Hourly wage will be based on skills and experience; and