Customer Service Representative

Third Party CS; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated customer service representative to enhance client satisfaction through effective communication and problem-solving. In this role, you will engage with customers via calls, emails, and chats, ensuring their inquiries are handled with empathy and efficiency. The ideal candidate will thrive in a fast-paced environment, possess excellent multitasking abilities, and be committed to providing a positive customer experience. This position offers the flexibility of remote work, along with opportunities for upward mobility within the organization. If you are passionate about helping others and eager to grow your career in customer service, this is the perfect opportunity for you.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Flexible hours

Tremendous upward mobility

Qualifications

• Previous experience in customer support or client services is required.
• Excellent communication skills over phone and other platforms.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Record, organize, and file customer interactions and account changes.

Skills

Customer Service

Communication Skills

Multitasking

Time Management

Problem Solving

Education

Experience in Customer Support or Related Field

Tools

Basic Computer Skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
• Ability to learn and follow all customer service procedures and policies.
• Strive to meet and exceed personal and team target goals.
• Record, organize, and file customer interactions and account changes.
• Able to up-sell if needed.
• Able to schedule call backs and appointments to resolve customer needs.

Requirements

• Previous experience in customer support, client services, sales, or a related field.
• Excellent communication skills over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution.
• MUST RESIDE IN CALIFORNIA.

Benefits

• Health Insurance (dental and vision included).
• Excellent retirement plan.
• Tremendous upward mobility into other positions and management.
• Flexible hours.
• Remote Position(s) available (work from home).