Parts Support Specialist

RGH Commercial Equipment Services; Markham; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Industry-leading compensation

Comprehensive benefits & retirement

Extended health, dental & LTD

Training & development opportunities

24/7 resources & support

Job summary

RGH Commercial Equipment Services in Markham, Ontario is seeking a Parts Support Specialist to maintain positive relationships with service technicians and manufacturers, create estimates, and resolve complex issues in a fast-paced environment.

The role may involve in-person counter sales and requires strong communication, proficiency with ERP and MS Office, and the ability to learn new systems quickly.

Qualifications

• High school graduation or equivalent required.
• Minimum of 2 years of customer service experience.
• Ability to quickly learn new ERP systems.
• Demonstrated proficiency in MS Office suite.
• Technically savvy with the ability to read manufacturer manuals and identify parts via online catalog.
• Excellent written and verbal communication skills.
• Minimum 50 wpm.
• Ability to keep information confidential.
• Ability to work in a high-pressure, fast-paced environment with precise attention to detail.
• Strong time management, organization and multitasking abilities.
• Bilingual in English and French is an asset.

Responsibilities

• Generates estimates for technician group.
• Provides regular, timely communication with customers to maximize conversion rate.
• Engages with technician group to determine the required parts for service orders.
• Researches part manufacturers' resources to identify commercial food equipment parts.
• Verifies and updates accurate part information for customer accounts.
• Liaises with service technicians and manufacturers for technical support calls.
• Listens to and understands customer needs and provides quotes.
• Issues purchase orders for material and part pickups from local suppliers.
• Sources parts from various sources.

Skills

Customer service

ERP systems

MS Office

English and French

Education

High school diploma or equivalent

Tools

ERP systems

Job description

$23 - $26 per hour

Please note that this is not an IT position

Who Are We

RGH Commercial Equipment Service

Parts Support Specialist

$23 - $26 per hour

Please note that this is not an IT position

Who Are We

RGH

RGH, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the South-Western Ontario area. We have over 125 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A Day In The Life

In the role of Parts Support Specialist, the primary responsibility is maintaining positive relationships with service technicians, service team and manufacturers for parts identification, creating estimates, and problem solving. The Parts Support Specialist must thrive in an extremely fast‑paced work environment with high deliverables and demonstrate the ability to think creatively and beyond traditional linear approaches when resolving complex issues. In‑person customer service for parts counter sales may also be involved. This is an active job opening for a vacancy that currently needs to be filled.

Responsibilities

• Generates estimates for technician group.
• Provides regular, timely communication with customer to maximize conversion rate.
• Engages with technician group to determine the required parts for service orders.
• Researches part manufacturers' resources to identify commercial food equipment parts to better assist customers.
• Verifies and update's accurate part information for customer accounts.
• Liaises with service technicians and manufacturers for technical support calls.
• Listens to and understands customer needs and provides quotes.
• Issues purchase orders for material and part pick-ups from local suppliers.
• Sources parts from various sources.

What You Bring

• High school graduation or equivalent required
• Minimum of 2 years of customer service experience
• Ability to quickly learn new ERP systems
• Demonstrated ability and proficiency in MS Office suite of applications
• Technically savvy with the ability to read manufacturer manuals and identify parts via online catalog
• A naturally curious mindset with a drive to explore new ideas and perspectives through non‑linear, creative thinking.
• Excellent written and verbal communication skills
• Minimum 50 wpm
• Ability to keep information confidential
• Ability to work in a high pressure, fast‑paced environment with precise attention to detail
• Strong time management, organization and multitasking abilities
• Bilingual in English and French is an asset

Why work for us?

• Industry-leading compensation
• Each day brings new challenges and endless learning opportunities.
• Comprehensive group benefits and retirement savings program
• Extended health, dental and LTD
• Training and Development Opportunities
• 24/7 Resources and Support
• Industry leaders in Canada
• You will be part of a growing, stable organization, that is the industry leader in Canada

Our Recruitment Process

• After completing your application through our career website or a job board, you will receive an email from RGH, letting you know that we received your application.
• Any emails you receive will come from one of these domains: @hfsgc.ca; @rghservices.ca; @partstown.ca; @applicantemail.com.
• We do not use AI or automated systems to conduct interviews or make hiring decisions - all steps in our recruitment process involve real members of our HR and hiring teams. If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.
• Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.

We are committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally.

Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.

Salary: $23 - $26 per hour