Customer Service Order Entry

ABL Employment.com; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the Peel Region is looking for a proactive Customer Service Order Entry person. This role involves managing customer orders, maintaining databases, and ensuring exceptional service. Ideal candidates will have experience in customer service within a manufacturing context and be passionate about fostering long-term customer relationships. Competitive hourly compensation and potential for permanent hire after three months make this an attractive opportunity.

Benefits

Competitive compensation

Onsite parking

Potential for permanent hire

Supportive team environment

Qualifications

• 3 years of customer service/order management experience in a manufacturing company.
• Exceptional customer service skills with clear communication focus.

Responsibilities

• Maintain and update customer information databases accurately.
• Track and respond to customer complaints and inquiries.
• Monitor and review variances on customer orders for accuracy.

Skills

Customer Service

Communication

Active Listening

Tools

MS 365

Job description

Our client is seeking a proactive and detail-oriented Customer Service Order Entry person to join their dynamic team. This role is ideal for someone passionate about order management and delivering exceptional service.

What Our Client Offers:
– Competitive compensation – $23 to $25/hour
– onsite parking
– potential for permanent hire after 3 months
– Supportive team environment

Data Management and Reporting:
Maintain and update customer information databases accurately.
Provide regular reports on customer interactions and sales activities.

Customer Service
Track and respond to customer complaints and inquiries, if applicable.
Build and maintain rapport with customers to foster long-term relationships.
Collect customer information for follow-ups and future interactions.

Sales Order Management:
Monitor and review variances on customer orders for accuracy, resolving issues promptly.
Follow up on critical orders, sample orders, and key customer accounts to ensure satisfaction.

Qualifications:
3 years of customer service/order management experience in a manufacturing company
Exceptional customer service skills, with a focus on clear communication and active listening.
Working knowledge of various technology and software programs, including MS 365 tools.
Knowledge of Garage Door/ Entry Door industry is an asset.

To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (other formats will cause an error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to [e-mail], quoting job #025561. If your experience and preferences are a match for our role we will contact you.
**Please complete the questionnaire to help set up your file with us **