Bilingual Service Administrator - HYBRID

Beyond Bilingual Inc.; Mississauga; Hybrid; CAD 58,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Service Administrator in a hybrid role that blends customer service with medical technology. This position offers the opportunity to work with an established leader in the safety and medical device industry, where your bilingual skills will be essential in providing top-notch service. You will enjoy a supportive environment with comprehensive benefits, including medical, dental, and vision coverage, along with a generous vacation policy. If you are proactive, detail-oriented, and passionate about helping others, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

3 weeks vacation

Life Insurance

Social Committee

Positive working environment

Qualifications

• 2-3 years' experience in Customer Service in the medical device industry.
• Advanced Excel skills including VLOOKUP and Pivot Tables.

Responsibilities

• Provide exceptional customer service in the medical and safety technology field.
• Build professional relationships with team members and departments.

Skills

Bilingual in French and English

Customer Service experience

Proficiency in Microsoft Office

Advanced Excel skills

Problem-solving abilities

Education

High School diploma

College/University degree

Technical school program

Tools

SAP

CRM systems

Order entry systems

Inventory systems

Job description

Bilingual Service Administrator - Safety/Medical Devices - HYBRID (Full-time/Permanent)

Location: Mississauga, ON – Hybrid

Hours: 8:30am - 5:00pm, Monday - Friday

Salary: $58K - $60K + 5% bonus

Client:

Our client is an international leader in the field of medical and safety technology. They have been supporting and saving lives for over a century, with core values of customer care, quality, innovation, employee engagement, and professionalism.

HIGHLIGHTS:

• Benefits: Medical, Dental, Vision (100%)
• Vacation: 3 weeks
• Insurance: STD, LTD, Life Insurance
• Additional: Social Committee, positive working environment
• Company Status: Established medical technology company

Qualifications:

• Bilingual in French and English (written and verbal) is required.
• Minimum 2-3 years' experience in Customer Service related to the medical device and/or safety industry preferred.
• High School diploma; College/University degree or completion of a technical school program preferred.
• Experience with SAP is preferred; knowledge of CRM, order entry, and inventory systems is advantageous.
• Proficiency in Microsoft Office, especially Word, Excel (advanced skills required), PowerPoint, and Outlook.
• Advanced Excel skills, including VLOOKUP and Pivot Tables.
• Strong verbal and written communication skills.
• Ability to build professional relationships with team members and departments.
• Strong interpersonal skills, ability to work independently with minimal supervision.
• Proactive with excellent time and priority management.
• Attention to detail and high accuracy.
• Demonstrated problem-solving abilities.