Customer Service & Operations Support Coordinator, - Food Services

RiseMe; Mississauga; On-site; CAD 54,000 - 71,000; Full time

Job summary

The City of Mississauga is seeking a temporary full-time Administrative Specialist to support food service operations across city facilities. You will supervise part-time staff, manage payroll inputs in SAP, and help oversee financial reporting and inventory control.

You will work in a collaborative, fast-paced environment, with responsibilities spanning budgeting, reporting, and process improvement. Flexible hours including evenings and weekends are required.

Qualifications

• Post-secondary degree or diploma in hospitality, business administration or related field required.
• Previous human resources experience is considered an asset.
• Minimum 3 years hospitality or food service administrative experience is preferred.
• Previous food service or hospitality supervisory or leadership experience is required.
• Previous cash handling and food/beverage inventory control experience is considered an asset.
• Experience with budgeting and financial reporting is an asset.
• Experience recruiting, scheduling and payroll.
• Advanced MS Office skills are an asset.
• Knowledge of SAP is an asset.
• Excellent oral and written communication skills.
• Ability to establish effective working relationships and deliver customer service in a team environment.

Responsibilities

• Supervise part-time staff including recruitment, scheduling, training and day-to-day guidance.
• Maintain weekly revenue reports and audit daily revenue reports.
• Ensure compliance with corporate cash handling policies.
• Assist in marketing and promotion of food services.
• Develop and revise facility administrative procedures.
• Work with SAP for payroll inputting and bill payments.
• Manage inventory: purchasing, daily controls, monthly counts, monitor COGS, ensure SOPs.

Skills

Office administration

Customer service

Payroll

Budgeting/financial reporting

Staff supervision

Scheduling

Marketing support

Vendor coordination

Communication

Analytical skills

Education

Hospitality/business administration degree

Tools

SAP

Silverware POS

MS Office (Word/Excel/PowerPoint)

Job description

Req ID:28570

Vacancy Type: Temporary

Number of Positions:1

Closing Date:10/07/2026

1 Temporary Full-Time position, up to 1 year, 35 hours per week

Job Summary

Reporting to the Supervisor, Food Services the successful candidate will be responsible for administrative duties in supporting food service operations at various city facilities.

Duties and Responsibilities

• Supervision of part time staff (Licensed Servers, Event/Banquet Coordinators, and Concession Coordinators) including recruiting, scheduling, training, supervising, evaluating as well as day to day functional guidance


• Ensure appropriate financial and statistical records are maintained for food services including the preparation of weekly revenue reports and the auditing of daily revenue reports


• Understand Corporate cash handling policies and procedures and ensure that they are implemented and maintained


• Assist in the marketing and promotion of food services


• Develop and revise facility administrative procedures which reflect corporate policies


• Work with SAP for payroll inputting and bill payments


• Inventory management - purchasing, daily controls, monthly inventory counts, monitor COGS percentages, maintain standard operating procedures and corporate policy compliance


• Provide excellent and timely customer service to internal and external customers


• Assist and support internal food services orders and event specifications


• Proactively review industry standards to ensure that food services is current with food/service trends and provide support to staff to implement change


• Facilitate weekly food services meetings


• Act as a backup for the Administrative Assistant


• Perform other related duties as assigned

NOTE: Must be available to work flexible hours including evenings and weekends

Skills and Qualifications

• Post-secondary degree or diploma in hospitality, business administration or a related field required


• Previous human resources experience is considered an asset


• Minimum 3 years hospitality or food service administrative experience is preferred.


• Previous food service or hospitality supervisory or leadership experience is required


• Previous cash handling and food/beverage inventory control experience is considered an asset


• Previous experience with budgeting and financial reporting is a definite asset


• Experience recruiting, scheduling and payroll.


• Advanced MS Office, including Word, Excel, Power Point is considered an asset


• Knowledge of Silverware POS is considered an asset


• Proficiency in additional computer software applications including SAP is considered an asset


• Excellent oral and written communication skills


• Ability to establish effective working relationships, provide excellent customer service and work in a team environment with changing priorities


• Research and analytical skills required


• Previous knowledge of writing or implementing processes is an asset


• Must hold a valid and current Intermediate First Aid or Standard First Aid certification with CPR C & AED from a recognized WSIB-provider, or must hold a valid and current Basic First Aid or Emergency First Aid with CPR C & AED from a recognized WSIB-provider, at the employee’s expense.


• High Five and PHCD/Quest 2 knowledge are considered an asset


• Smart Serve Certification or willing to obtain within 3 months from start date.


• Travel between City of Mississauga facilities is required

Hourly Rate/Salary: $ 38.90 - $ 51.87

Grade: TD

Hours of Work: 35 hours per week

Hybrid: 5 days in office

Work Location: Mississauga Sports & Ent. Centre

Organization Unit:CMS/Food Services - MSC

Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , South District

Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates.

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.