Co-Op Student - MiWay Customer Experience

City of Mississauga; Mississauga; Hybrid; CAD 29,000 - 33,000; Part time

Job summary

MiWay's Customer Experience team invites a Co-Op Student to contribute to surveys, outreach, and data reporting in a fast-paced municipal transit environment.

You will support planning of events, create content, and help share CX insights across City locations. Applicants must be enrolled in a recognized program and eligible to work in Canada; a willingness to travel to multiple City sites is expected.

Qualifications

• Enrolled in a recognized post-secondary program in communication, technology, marketing, business, public relations or a related field.
• Experience organizing events or coordinating public engagements is preferred.
• CX-first mindset with empathy for customers.
• Creativity to determine report formats and translate diverse information into meaningful reports.
• Excellent organization, time management, and research skills.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Proficiency in Office applications (Outlook, Word, Excel, PowerPoint) to prepare reports, correspondence, spreadsheets, and graphical representations.
• Experience using SharePoint and Adobe Creative Suite (Illustrator) are an asset.
• Must have the ability to work flexible hours including weekends, early mornings, and evenings as required to participate in outreach events.
• Ability to travel to various City locations in support of job-related responsibilities.

Responsibilities

• Support the design, delivery, and reporting of customer and internal engagement surveys.
• Assist with event planning and preparation of internal staff outreach activities, and participate in these activities that increase staff and team engagement (e.g. education of the MiWay Customer Charter, MiWay's EDI program, etc.)
• Bring a CX-first mindset and empathy for customers to assist with threading together multiple sources of customer-feedback to draw customer insights
• Support programs that increase employee reach and access to department information (e.g. manage the CX webpage, create infographics, create other program material)
• Assist with preparing templates for presenting data and analytics (e.g. a summary report of monthly call statistics)
• Participate in outreach activities and events throughout the City, including at transit locations and onboard buses to inform and promote to target audiences about MiWay benefits, new customer products & programs, service changes/improvements, and policies
• Support the design, delivery, and reporting of the customer experience (via onboard buses, phone, and social media)
• Help plan, create, publish, and share content that builds meaningful customer connections, increases brand awareness, and encourages customers to engage with the brand
• Act as a knowledgeable resource when interacting with staff and members of the public
• Assist with research, tracking, and reporting for projects and outreach activities
• Assist team members as required in the implementation and coordination of approved projects
• Perform other related duties as assigned

Skills

CX-first mindset

Customer service orientation

Strong written/verbal communication

Event planning

Office suite proficiency

SharePoint/Adobe Suite

Education

Post-secondary enrollment in communications/related field

Eligible to complete Work Term

Tools

SharePoint

Adobe Creative Suite (Illustrator)

Microsoft Office

Job description

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Co-Op Student - MiWay Customer Experience

Req ID:28584
Vacancy Type:Temporary
Contract Duration: January - April, 2027
Number of Positions:2
Closing Date:09/29/2026

To be considered for this competition, applicants must be enrolled in a recognized post‑secondary program and be eligible to complete a Work Term during the specified period. Applicants must be legally eligible to work in Canada. Proof of enrolment in a related program must be uploaded when completing the application.

Job Summary

MiWay's vision is to provide a safe, reliable, and efficient travel choice that delivers an excellent customer experience.

Our Customer Experience team strives to create positive, memorable travel experiences on MiWay. We develop a deep understanding of our customers and their needs so that we can deliver an excellent customer experience that drives ridership growth and loyalty. We are looking for a Customer Experience intern who can be a strong team contributor to programs at MiWay designed to meet our customers’ (internal and external) needs and expectations.

Duties and Responsibilities

• Support the design, delivery, and reporting of customer and internal engagement surveys
• Assist with event planning and preparation of internal staff outreach activities, and participate in these activities that increase staff and team engagement (e.g. education of the MiWay Customer Charter, MiWay's EDI program, etc.)
• Bring a CX-first mindset and empathy for customers to assist with threading together multiple sources of customer-feedback to draw customer insights
• Support programs that increase employee reach and access to department information (e.g. manage the CX webpage, create infographics, create other program material)
• Assist with preparing templates for presenting data and analytics (e.g. a summary report of monthly call statistics)
• Participate in outreach activities and events throughout the City, including at transit locations and onboard buses to inform and promote to target audiences about MiWay benefits, new customer products & programs, service changes/improvements, and policies
• Support the design, delivery, and reporting of the customer experience (via onboard buses, phone, and social media)
• Help plan, create, publish, and share content that builds meaningful customer connections, increases brand awareness, and encourages customers to engage with the brand
• Act as a knowledgeable resource when interacting with staff and members of the public
• Assist with research, tracking, and reporting for projects and outreach activities
• Assist team members as required in the implementation and coordination of approved projects
• Perform other related duties as assigned

Skills and Qualifications

• Enrolled in a post-secondary program in communication, technology, marketing, business, public relations or a related field
• Experience organizing and coordinating events and/or other related experience serving customers or participating in public engagements is preferred
• CX-first mindset: empathy for customers
• Creativity to determine the format of reports and to translate a range of diverse information into meaningful reports
• Excellent organization, time management, and research skills
• Excellent customer service, interpersonal, verbal, and written communication skills
• Proficiency in Office applications (Outlook, Word, Excel, and PowerPoint) to prepare reports, correspondence, spreadsheets, and graphical representations
• Experience using SharePoint and Adobe Creative Suite (Illustrator) are an asset
• Must have the ability to work flexible hours including weekends, early mornings, and evenings as required to participate in outreach events
• Ability to travel to various City locations in support of job-related responsibilities.

Hourly Rate/Salary: 20.64 - 24.53
Hours of Work: 35
Work Location: 3484Semenyk Court
Work Model - Primarily on-site with some flexibility for remote work
Organization Unit: T&W/Cust Experience, Innovation & Comm
Department/Division/Section: T&W/Transportation&Works Dept , T&W/Mississauga Transit , Cust Experience, Innovation & Comm
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates.

We thank all who apply, however, only those candidates selected for an interview will be contacted.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.