Customer Service & Operations Support Coordinator, - Food Services

City of Mississauga; Mississauga; Hybrid; CAD 54,000 - 71,000; Full time

Job summary

City of Mississauga is seeking a Customer Service & Operations Support Coordinator in Food Services to support administrative duties and operations across city facilities. Reporting to the Supervisor, Food Services, the role combines staff supervision, payroll input in SAP, and financial record-keeping.

The temporary full-time position (35 hours/week) requires flexibility for evenings/weekends, strong MS Office skills, and a background in hospitality or food service administration.

Qualifications

• Post-secondary degree or diploma in hospitality, business administration or a related field.
• Experience in hospitality/food service administration is preferred.
• Experience with budgeting and financial reporting is an asset.
• Proficiency with payroll, scheduling and cash handling is expected.

Responsibilities

• Supervise part-time staff including recruiting, scheduling and training.
• Maintain weekly revenue reports and audit daily revenue reports.
• Handle payroll input in SAP and process bill payments.
• Inventory management including purchasing and monthly counts.
• Provide excellent customer service to internal and external customers.
• Support marketing and promotion of food services.
• Coordinate staff and meetings for food services.

Skills

Staff supervision

Cash handling

Financial reporting

Payroll

MS Office

SAP

POS knowledge

Teamwork

Customer service

Communication skills

Education

Post-secondary degree or diploma in hospitality or business administration

Tools

SAP

Silverware POS

Microsoft Office

PHCD/Quest 2 knowledge

Job description

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Customer Service & Operations Support Coordinator, - Food Services

Req ID:28570
Vacancy Type: Temporary
Number of Positions:1
Closing Date:10/07/2026

1 Temporary Full-Time position, up to 1 year, 35 hours per week

Job Summary

Reporting to the Supervisor, Food Services the successful candidate will be responsible for administrative duties in supporting food service operations at various city facilities.

Duties and Responsibilities

• Supervision of part time staff (Licensed Servers, Event/Banquet Coordinators, and Concession Coordinators) including recruiting, scheduling, training, supervising, evaluating as well as day to day functional guidance
• Ensure appropriate financial and statistical records are maintained for food services including the preparation of weekly revenue reports and the auditing of daily revenue reports
• Understand Corporate cash handling policies and procedures and ensure that they are implemented and maintained
• Assist in the marketing and promotion of food services
• Develop and revise facility administrative procedures which reflect corporate policies
• Work with SAP for payroll inputting and bill payments
• Inventory management - purchasing, daily controls, monthly inventory counts, monitor COGS percentages, maintain standard operating procedures and corporate policy compliance
• Provide excellent and timely customer service to internal and external customers
• Assist and support internal food services orders and event specifications
• Proactively review industry standards to ensure that food services is current with food/service trends and provide support to staff to implement change
• Facilitate weekly food services meetings
• Act as a backup for the Administrative Assistant
• Perform other related duties as assigned

NOTE: Must be available to work flexible hours including evenings and weekends

Skills and Qualifications

• Post-secondary degree or diploma in hospitality, business administration or a related field required
• Previous human resources experience is considered an asset
• Minimum 3 years hospitality or food service administrative experience is preferred.
• Previous food service or hospitality supervisory or leadership experience is required
• Previous cash handling and food/beverage inventory control experience is considered an asset
• Previous experience with budgeting and financial reporting is a definite asset
• Experience recruiting, scheduling and payroll.
• Advanced MS Office, including Word, Excel, Power Point is considered an asset
• Knowledge of Silverware POS is considered an asset
• Proficiency in additional computer software applications including SAP is considered an asset
• Excellent oral and written communication skills
• Ability to establish effective working relationships, provide excellent customer service and work in a team environment with changing priorities
• Research and analytical skills required
• Previous knowledge of writing or implementing processes is an asset
• Must hold a valid and current Intermediate First Aid or Standard First Aid certification with CPR C & AED from a recognized WSIB-provider, or must hold a valid and current Basic First Aid or Emergency First Aid with CPR C &AED from a recognized WSIB-provider, at the employee’s expense.
• High Five and PHCD/Quest 2 knowledge are considered an asset
• Smart Serve Certification or willing to obtain within 3 months from start date.
• Travel between City of Mississauga facilities is required

Hourly Rate/Salary: $ 38.90 - $ 51.87
Grade: TD
Hours of Work: 35 hours per week

Hybrid: 5 days in office
Work Location: Mississauga Sports & Ent. Centre
Organization Unit:CMS/Food Services - MSC
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , South District
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates.

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.