Business Analyst

City of Mississauga; Mississauga; Hybrid; CAD 92,000 - 122,000; Full time

Job summary

The City of Mississauga is seeking a Business Analyst to support Technical Services, including Surveys and Inspections, Road Occupancy Permits, and more. You will use project management methodologies and data analytics to assess regulatory impacts, determine technical requirements, and deliver data-driven recommendations.

Experience with municipal processes, budgeting, and Lean principles is valued. The role reports to the Technical Services Manager and offers a dynamic, cross-functional

Qualifications

• University degree with minimum three years’ experience in direct project coordination for low to medium complexity projects.
• Understanding of PMI project management principles and practices.
• Strong verbal and written communication, active listening, negotiation, presentation and conflict resolution skills.
• Experience in municipal government or operations environment preferred.
• Knowledge of cash handling procedures and financial analysis.
• Self-starter who works well independently and in a team.
• Lean concepts and experience with Lean reviews and recommendations.
• Experience with primary and secondary research and data collection; proficient with computers.
• PMP credential is an asset.
• 1–2 years of team lead or mentorship experience is a plus.

Responsibilities

• Analyze impacts of legislative/regulatory and municipal changes on Technical Services operations and deliver projects to mitigate risks.
• Coordinate bylaw updates, liaise with stakeholders, and monitor progress for timely delivery.
• Develop and maintain project timelines, milestones and deliverables for process improvements and SOPs.
• Assist in creating and maintaining project documentation and agreements.
• Apply cash handling procedures and financial analysis to processes.
• Write corporate reports to Leadership Team and Committees of Council.
• Monitor progress and identify issues or areas for improvement.
• Coordinate status updates and communications with stakeholders, including presentations and reports.
• Contribute to budgeting and resource management for Technical Services.
• Perform other duties as assigned.

Skills

Project management

Communication

Lean

Stakeholder liaison

Data analysis

Team leadership

Education

University degree in Business/Commerce

Tools

Microsoft Office

Lean tools

CRM/ERP systems

Job description

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Business Analyst

Req ID:28637
Vacancy Type: Temporary (Up to December 31, 2027)
Number of Positions:1
Closing Date:09/29/2026

Job Summary

This position will report directly to the Technical Services Manager and support the following units: Surveys and Inspections, Road Occupancy Permits, Contract Compliance, Permit Administration Services, Storm Locate Process, and Geotechnical and Material Testing Contracts.

The Business Analyst will use project management methodologies and data analytics to assess legislative/regulatory and municipal requirement impacts to processes, determine technical requirements, and deliver data-driven recommendations. These projects include (but are not limited to) business process development and improvement, systems integrations, financial analysis, agreement/contract negotiation support,and by-law updates.

Duties and Responsibilities

The Business Analyst will report to the Manager of Technical Services and will:

• Analyze the impact that legislative/regulatory and municipal requirement changes have to Technical Services operations and deliver projects to mitigate risks and ensure compliance
• Coordinate bylaw updates, project activities, liaise with stakeholders, and monitor project progress to ensure timely and effective delivery
• Develop and maintain project timelines, milestones, and deliverables for process improvements, Standard Operating Procedures, Technical Services Knowledge Base, Municipal Consent Requirements, etc.
• Assist in the creation and maintenance of project documentation, including project charters, scope/requirement documents, and various agreements (Municipal Access Agreements, Dedicated Locator Agreements, etc.)
• Understand and apply principles and practices related to cash handling procedures and financial analysis to processes
• Write corporate reports to the Leadership Team and Committees of Council that impact Technical Services
• Monitor project progress and performance, identifying potential issues or areas for improvement
• Coordinate regular project status updates and communication with stakeholders, including presentations, reports, and project updates
• Contribute to the development and management of budgets and resources under the Technical Services CostCentres
• Perform other duties as assigned

Skills and Qualifications

• University degree in the areas of Business, Commerce, Public Administration/Political Science, or equivalent, along with a minimum of three years’ experience in direct project coordination supporting the delivery of low to medium complexity projects involving multidisciplinary teams
• A solid understanding of project management principles and practices, in line with the Project Management Institute's defined methodology for project delivery processes
• Possess strong verbal and written communication skills, as well as active listening, negotiation and persuasion, presentation and conflict resolution skills
• Related experience in municipal government, including experience in an operations environment, is preferred
• Knowledge and understanding of principles and practices related to cash handling procedures and financial analysis
• Self-starter with an ability to both work independently, as well as the ability to effectively function in a team environment
• Knowledge and understanding of Lean concepts, principles, processes and tools, and extensive experience in conducting Lean reviews and implementing Lean recommendations
• Experience in carrying out primary and secondary research and data collection, and have excellent computer
• Demonstrated competency with re-engineering of business processes, benchmarking and performance metricsis an asset
• Possession of a Project Management certification (e.g., PMP) is an asset
• 1-2 years of team lead or mentorship experience is a plus

Hourly Rate/Salary: $ 50.39 - $ 67.18
Grade: TF
Hours of Work: 35
Work Location: Mavis Yard: Common Building
Organization Unit:T&W/Technical Services
Department/Division/Section: T&W/Transportation&Works Dept , T&W/Works Operations & Mntce Division , Technical Services
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates.

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.
If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.
If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City’s commitment to Equity, Diversity and Inclusion .
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.