Customer Service Operations Specialist

Allredi LLC.; Calgary; On-site; CAD 21,000 - 34,000; Full time

Job summary

Allredi LLC. is seeking a customer service oriented associate at our Calgary branch to respond to customer inquiries, assist with product selection, place orders and provide quotes. You will also support walk-in customers and prepare literature requests.

You will help manage open orders, process RMAs, and assist the warehouse with pulling, receiving, and stocking duties while maintaining inventory accuracy and customer satisfaction.

Qualifications

• High School diploma with 2-3 years sales & customer service experience.
• Solid MS Excel skills.
• Forklift experience is required.

Responsibilities

• Respond to customer inquiries; assist with product selection, orders, quotes, and literature requests.
• Foster customer relationships with walk-in and phone inquiries.
• Monitor open/back orders daily to ensure timely fulfillment.
• Handle RMA processing at the branch.
• Assist warehouse with pulling/receiving orders and loading/unloading trucks.
• Order office supplies and manage branch inventory.
• Participate in special projects and other duties as assigned.

Skills

Customer service

Excel

Education

High School diploma

Tools

Forklift

Job description

Reporting to the Branch Manager, responds to customer inquiries and ensures customers’ needs are met regarding product selection, placement of orders, requests for prices & quotations, complaints, returns, shortages, adjustments, expediting and requests for literature. This position also handles all walk-in customers and their needs. This position will also provide support preparing customer orders in the warehouse.

Responsibilities and Duties:

• Services incoming calls by taking and processing local orders, responding to technical questions, entering sales notes, and tracking shipments.
• Promotes and maintains good customer relationships by servicing phone calls, delivering on customer needs and assisting all walk-in customers at the branch.
• Works the “open orders” report and “back order” report daily to make sure customers are getting their orders in a timely manner.
• Responsible for the RMA processing at the branch.
• Assist the warehouse as needed with pulling/receiving orders and/or unloading/loading trucks.
• Orders supplies and keeps the branch stocked with office supplies. Stock received supplies and manage inventory.
• Conducts specialty projects and performs other related duties as assigned by management, or to fulfill the “Primary Function” of the job.

• Completion of High School degree with 2-3 years of sales & customer service experience
• Must have solid computer skills including strong MS Excel background
• Forklift experience is a must
• Must possess ability to work independently but function as a strong member of a team
• Knowledge of company products, the industry, competitors, and basic business concepts
• Must have excellent problem-solving skills, be detail oriented and organized
• Must be able to multi-task and work on many different projects at one time.