Customer Service Manager

Walmart Canada Corp; Whitecourt; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to lead front end operations and ensure exceptional service. This role involves overseeing daily transactions, training associates, and promoting company initiatives. If you are passionate about customer service and retail, this position offers a fantastic opportunity to grow your skills in a dynamic environment. Join a team dedicated to providing a positive shopping experience and fostering customer loyalty while ensuring compliance with operational standards.

Qualifications

• Experience in customer service and retail management.
• Ability to oversee operations and ensure compliance.

Responsibilities

• Coordinate front end operations to enhance customer experience.
• Monitor associates and ensure proper coverage at registers.

Skills

Customer Service

Team Management

Compliance Monitoring

Training and Development

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register down times, emergency codes, and theft prevention.
2. Handle customer and Associate concerns and provide guidance as required.
3. Monitor all Front End associates to ensure proper coverage, coordinate breaks, and assist with outlying registers.
4. Provide training to Associates on systems and Company procedures, such as scanning accuracy, productivity, company programs, discounts, EAS system, and safety.
5. Oversee purchase, return, and exchange transactions, assist with error correction, provide approvals, and verify processes to meet Company guidelines.
6. Ensure all EAS systems are functioning properly, including cashier deactivation, greeter issue handling, and logging failures.
7. Prepare registers for opening and closing daily, support cashiers by providing change, maintain front end cash levels, and complete register audits for accuracy.
8. Promote and oversee all company-sponsored programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location: 4215 - 52 Avenue, Whitecourt, AB T7S 1X6, Canada

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