Customer Service Manager

Walmart; Whitecourt; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to enhance the shopping experience by leading front-end operations. This role involves training associates, ensuring compliance with operational standards, and addressing customer concerns. You'll play a vital part in fostering customer loyalty while maintaining a safe and efficient work environment. If you're passionate about customer service and ready to take on a leadership role in a dynamic retail setting, this opportunity could be the perfect fit for you.

Qualifications

• Must be 16 years or older.
• Experience in customer service is preferred.

Responsibilities

• Coordinate front end operations for exceptional customer service.
• Monitor associates and provide training on procedures.
• Handle customer concerns and oversee transactions.

Skills

Customer Service

Team Coordination

Training and Development

Problem Solving

Education

High School Diploma

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service, ensuring a positive shopping experience and fostering customer loyalty. This role is also responsible for maintaining compliance with company programs and operational standards. If you are seeking an exciting opportunity in customer service or retail, this position may be a great fit for you!

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, including safe lifting techniques, maintaining cleanliness, evacuations, down registers, emergency codes, and theft prevention.
2. Handles customer and associate concerns, providing guidance as required.
3. Monitors all front-end associates to ensure proper coverage, coordinates breaks, and assists with outlying registers.
4. Provides training to associates on systems and company procedures, such as scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety protocols.
5. Oversees purchase, return, and exchange transactions, assists with error correction, provides approvals, and verifies processes to meet company guidelines.
6. Ensures all EAS systems are functioning correctly, including cashier deactivation, greeters handling issues, and completing 'Failure to Deactivate' logs.
7. Prepares registers for opening and closing daily, supports cashiers by providing change as needed, maintains front-end cash levels, and completes audits on register accuracy.
8. Promotes and oversees all company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

4215 - 52 Avenue, Whitecourt, AB T7S 1X6, Canada

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